I have had this palm for over 10 years. I use to live in CA and she thrived there out on my balcony. Partial sun being watered only once a week. At least once a year, she would develop a new sprout at the base.
I moved to FL last year and she did get quite stressed during the move. However I got her in a new, large pot and she bounced back pretty quickly.
However, she doesn't seem as vibrant and full as she was in CA and has not developed any off-shoots. I am using Miracle Grow Tropical Potting soil mixed with Indoor Potting mix. I am not sure I have her potted correctly or using the proper soil. I no longer have outdoor balcony space so she is in my apartment, next to full length window but does get the fresh air and partial sun.
Should the base be deeper beneath the surface of the soil? Should I use different soil?
Also, I should have asked, what kind of palm exactly is it? I got her at Home Depot and have not been able to find this kind there, or anywhere, since.

Thank you!

Hi and to garden.org!

Your plant is not a Palm Tree but rather Dragon Tree (Dracaena reflexa var. angustifolia) and if you click that blue link it will take you to our database entry where you will find growing information and lots of member photos.

Does your pot has drainage holes in the bottom? Good drainage is extremely important. The soil your plant is in appears to be quite dense and is likely holding way too much water. In my experience, a light and airy soil is a better choice, one with lots of perlite added to create air pockets for oxygen. As for the depth your tree is planted, I always try to pot plants at the same depth they were originally growing in their pots but the current depth of your tree shouldn't cause any harm. I think one I planted in my yard has roots above the soil line like that. The main thing is that the soil you are using may be way too heavy, which can cause lack of proper aeration and drainage. If it were mine, I'd definitely repot and mix in lots of extra perlite (and orchid bark mix) to create a chunky, airy substrate that will allow for more oxygen in the soil.

I'm in zone 10a Florida and I've been growing this plant for many years; I have quite a few planted in my yard as well as a few container plants on my pool deck and on a screened porch.

I pretty much agree with Plantladylin. Dracaena don't particularly like "heavy" soil. Also they don't like wet feet. Water, dry down to barely moist, then water again. Get an inexpensive moisture meter. Dracaena hate fluoride. Our well water here in Florida is sometimes loaded with it. As is some fertilizers with phosphate or super phosphate. Also check your tap water. Oh, one more thing about moisture meters. On the chilly days of a Florida winter and the hot days of our summers the air conditioner will be blowing and the air will be going out and hitting walls and closed doors. Plants next to them take the brunt of it.
Welcome to the beautiful state of Florida.

Thank you both for the great info! I am picking up new soil along with perlite and will start the messy project of re-potting. This is all pretty new to me, (although my grandmother owned a successful floral shop for many years), her green thumb does not necessarily run in the family.
Thanks again!