Site Talk forum: Sent mails not showing up

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springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Apr 16, 2014 11:52 AM CST
I sent some Tree-mails and then they don't show up in my mail box. Is anyone else having this problem? I sent another one being careful to make sure I really did push SEND because it is easy to push PREVIEW and then think it was sent. But I have about 3 now that do not show up and I KNOW they were sent. I tried refreshing and all that and still nothing shows up?

Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
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dave
Apr 16, 2014 11:55 AM CST

Garden.org Admin

Are you trying to send the identical message in different tree mails? If so, the system might see them as duplicates and only post one of them.

Are they all to the same person? Or different people? After you click Send, does it come back and say something like "The message has been sent." and give you a link to view the tree mail you just sent?
springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Apr 16, 2014 12:01 PM CST
Ok, yes the messages were similar wording, but no EXACT. I did copy and past part of the mails. They were to different people. After I click send, some of them did say they had been sent, but then they don't show up.
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Apr 16, 2014 12:22 PM CST

Garden.org Admin

Did you click to view the message you just sent? If the mail simply never got sent but still gave you the message, I'd want to know what happened when you clicked on that.
springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Apr 16, 2014 12:54 PM CST
well Dave that would seem a logical thing to do LOL of course I didn't do it.

The thing is, I didn't realize they weren't showing up until later.
springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Apr 16, 2014 12:59 PM CST
Ok I just posted in a thread to someone I know I sent a message to, and I'll wait and see if he got the mail or not. Because it doesn't show up in my box.
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Apr 17, 2014 8:33 AM CST

Garden.org Admin

If it's not in your inbox or any other of your folders then it likely wasn't sent.
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Apr 23, 2014 7:20 AM CST

Garden.org Admin

I looked further into this and I found what I think is happening. The system tries to prevent duplicate tree mails from being sent, for example when someone double-clicks the "Send" button instead of single clicks. It does that by checking several factors, but most notably is the subject line.

Until this morning, you could not send a tree mail to different people using the same subject line inside of a 15 minute window. So I suspect that's what happened: you were trying to send mail to several people using the same subject line.

Just now I shortened that window down to 90 seconds. So you can send a tree mail and 90 seconds later you can send the same message again to someone else.

There's probably an even better way to do this and I'll work toward that, but at least for now this should fix most problems with mails not getting sent.
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Apr 23, 2014 7:39 AM CST

Garden.org Admin

Final update: I changed the duplicate checking system entirely and I believe I have fixed this once and for all.

You can now send an exactly identical tree mail (subject and/or body matching perfectly a previously sent mail) as long as the recipients are different.

So you can send me a mail and then send the exact same mail to someone else right away and they'll both be sent.

The only time the mail will be ignored and not sent is if you try to send the exact mail to the same person inside a 15 minute window.
springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Apr 23, 2014 10:46 AM CST
Ok great! Yes, the subject line for my mails was the same even though the content varied slightly. It is handy to be able to send a duplicate- say if you are emailing a list to several people or something similar.
Thank you!

:)
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Apr 23, 2014 11:04 AM CST

Garden.org Admin

Thumbs up

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