Site Talk forum: TMail issue from my friend who is relatively new to ATP.

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Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
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JB
Aug 29, 2014 3:55 PM CST
JB--here is my issue---

I git an e-mail saying I have a reply (ATP) from you. When I click on the link provided--
there is nothing there to read, I alsi went to my ATP inbox--and there was
nothing new in there either.

This always happens! HOW and WHERE does one go to read a Tree mail???
G.


************************************************************
Dear gitagal,

You just received a private message from JB. To read it, click here:

[HYPERLINK@allthingsplants.com]

This notification was sent to you by AllThingsPlants.com. Do not reply
to this email notification.
*************************************************************

Read more: http://davesgarden.com/tools/mail/pm/904581/#ixzz3BovTklDE


This lady is a member of DG and trying to become an active member of ATP also. Is there anything we can do to help her. I have no clue what to tell her.
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
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JB
Aug 29, 2014 3:59 PM CST
I feel sure this is something very simple, but I am not simple enough to figure it out. Can someone help me tell her where to read these kind of notices .....I just go to my inbox ....not sure if she tried that. Think I had better ask her. Your suggestions would be helpful. Thanks in advance.
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
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dave
Aug 29, 2014 4:18 PM CST

Garden.org Admin

Just have her come to the site and click on the envelope icon.
Name: Suzanne/Sue
Sebastopol, CA (Zone 9a)
Sunset Zone 15
Region: California Plant Database Moderator Roses Irises Clematis Garden Photography
Cottage Gardener Keeper of Poultry Hummingbirder Bee Lover Butterflies Birds
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Calif_Sue
Aug 29, 2014 4:40 PM CST

Plants Admin

Was she possibly one of the ones that was part of a group t-mail that Dave has now deleted?
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Name: Rick Corey
Everett WA 98204 (Zone 8a)
Sunset Zone 5. Koppen Csb. Eco 2f
I helped beta test the first seed swap Plant and/or Seed Trader Seed Starter Region: Pacific Northwest Photo Contest Winner: 2014 Vegetable Grower
Avid Green Pages Reviewer Garden Ideas: Master Level Garden Sages I was one of the first 300 contributors to the plant database! I helped plan and beta test the plant database. Charter ATP Member
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RickCorey
Aug 29, 2014 5:12 PM CST
Click on the "envelope" in the far-left top of the ATP Home Page.
It will be red if you have any unread Tree-Mails.

Or, click on the Subject of the email (middle-left top).

Thumb of 2014-08-29/RickCorey/ae84c0


If the envelope is not reddish-pink, and there is no row that says you have an updated personal Tree-Mail, either it never got TO your Inbox, or the system thinks you have already read it.

You can click on the envelope even if it is not red.
That will bring you here:

Thumb of 2014-08-29/RickCorey/4cac62



If there is still no updated personal Tree-mail, click "Access your full Tree-Mail Inbox.
(It isn't "full", it's your entire Inbox, read and un-read alike.)

Thumb of 2014-08-29/RickCorey/c84d5b

Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
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dave
Aug 29, 2014 7:20 PM CST

Garden.org Admin

Calif_Sue said:Was she possibly one of the ones that was part of a group t-mail that Dave has now deleted?


Excellent explanation that I hadn't considered.
Name: Greene
Savannah, GA (Sunset 28) (Zone 8b)
Rabbit Keeper Critters Allowed Celebrating Gardening: 2015 Plant Identifier Garden Ideas: Master Level Garden Sages
Herbs Region: Georgia Region: United States of America Native Plants and Wildflowers Dog Lover Composter
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greene
Aug 29, 2014 8:31 PM CST
I'm a little confused as to why there is a link to DG in your thread:
(Read more: http://davesgarden.com/tools/mail/pm/904581/#ixzz3BovTklDE) ?? If your friend is clicking on a DG link it will not bring her here to ATP.

JB, Invite your friend to ask her question on our 'Ask a Question' Forum. That way she will have an opportunity to chit-chat with us and she can get to know us more quickly.
Sunset Zone 28, AHS Heat Zone 9, USDA zone 8b~~"Leaf of Faith"
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
Image
JB
Aug 30, 2014 8:34 AM CST
dave said:Just have her come to the site and click on the envelope icon.


I told her that again yesterday. I do not know what the problem is with her but could it be she uses a tablet and is not seeing what we see? I will talk to her again over the weekend.
Name: Lin
Florida (Zone 9b)
Region: United States of America Morning Glories Region: Florida Houseplants Charter ATP Member I was one of the first 300 contributors to the plant database!
Garden Procrastinator Birds Butterflies Bee Lover Hummingbirder Container Gardener
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plantladylin
Aug 30, 2014 9:40 AM CST
Gitagal is probably trying to read the tree-mail via her e-mail message from ATP telling her that she has a private message from you. When she clicks on "Click here to read it" I'm thinking it brings her to the ATP site where she first must log in to be able to read her private tree-mail from you. She is a member here: http://garden.org/users/profile/gitagal/ and has logged in and posted before. I may be wrong but I don't think any of us can read our private tree-mail messages without logging in first; the e-mail from ATP is just telling her she has a private message and gives her a link to the ATP site where she has to log in.
~ Eat, Sleep .... Play in the dirt ~
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
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JB
Aug 30, 2014 10:48 AM CST
That is why I think she is using a mobile device instead of a PC. I never log in unless I am on my phone or Kindle to read ATP things.
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
Image
JB
Aug 30, 2014 11:06 AM CST
@Dave here is Gitagal's reply to me today. I will send her anything you suggest to help her. Thanks.
@PlantladyLin, I sent her your comment.


JB--I clicked on the envelope and there are only 7 entries there.
None of them are new...

I must be doing something wrong.

Besides--there is no longer a sign in thing for me--so i am assuming I must
be always signed in.
Maybe that is the problem???? I cannot get to anything new b/c I do not sign in.
BUT WHERE? There used to be a sign-in place at the bottom of the left hand column.
It is not there any more.


Name: Lin
Florida (Zone 9b)
Region: United States of America Morning Glories Region: Florida Houseplants Charter ATP Member I was one of the first 300 contributors to the plant database!
Garden Procrastinator Birds Butterflies Bee Lover Hummingbirder Container Gardener
Image
plantladylin
Aug 30, 2014 11:10 AM CST
JB, I'm not sure what you mean by "she is using a mobile device instead of a PC". By mobile device, do you mean her cell phone? She should be able to log onto ATP with her cell phone if it has internet capability.

Green Grin! I'm laughing at myself because I am sooo technically challenged!! I have a cell phone but it's not a smart phone; I don't have internet access with my phone LOL. I had a cell phone at one time that was internet compatible but it was one of those (like most of them nowadays) where you swipe the screen to get anywhere. I got so frustrated with that phone! When I was out somewhere and wanted to make a call I'd try to slide the screen to get to the name/number I wanted and it would always go past it, so I'd try going backwards .. and it would still go past the name I was trying to get to, even when I'd try moving the screen really slow! I tell you, I'm not a cussing person but that phone made me want to cuss and scream! Green Grin! I finally stuck it in a drawer in the kitchen and went to Best Buy and bought a little flip phone. Rolling on the floor laughing Rolling on the floor laughing Rolling on the floor laughing

~ Eat, Sleep .... Play in the dirt ~
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Aug 30, 2014 11:15 AM CST

Garden.org Admin

She should be accustomed to the D-Mail system over at DG. Our tree mail is designed the same way and the two probably work nearly the same. She's confused because she has no new mail? I don't know what we can do for her.
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
Image
JB
Aug 30, 2014 11:21 AM CST
@Plantladylin, you are so funny. When I got my first smart phone I got so mad at it one time I gave it a pitch and I was in the bathroom at the time and it went in the toilet.....that taught me an expensive lesson. I soon decided to get with it and learn to use it, my flip phone did not give me my emails for my stores, so I had no choice. I did love that little flip jobby though. (big sigh) I need to ask Dave if they have a big sigh icon I can buy. I do a lot of big sighing.... Rolling on the floor laughing Rolling on the floor laughing Rolling on the floor laughing Rolling on the floor laughing

When I say mobile device, I mean't a Kindle or a Nook or a smart phone. She said she could not find anyplace to sign in so she figured she was already signed in. We will get her fixed I am sure, it is difficult trying to communicate on both sites at the same time, thanks to firefox it is possible.
[Last edited by JB - Aug 30, 2014 11:22 AM (+)]
Give a thumbs up | Quote | Post #690450 (14)
Name: woofie
NE WA (Zone 5a)
Charter ATP Member Garden Procrastinator Greenhouse Dragonflies Plays in the sandbox I was one of the first 300 contributors to the plant database!
The WITWIT Badge I helped plan and beta test the plant database. Dog Lover Enjoys or suffers cold winters Container Gardener Seed Starter
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woofie
Aug 30, 2014 11:37 AM CST
This may be a dumb question, JB, but did your friend actually look at her most recent Tree-mail to see if she had really read it? Sometimes when I get the red "new system message" icon lit up, my fumble fingers mess things up so it doesn't show anything new when I finally click on it properly. Rolling my eyes.

And I'm with you: we need a "Big Sigh" emoticon! Hilarious!
Confidence is that feeling you have right before you do something really stupid.
Name: Karen
Cincinnati, Oh (Zone 6a)
Forum moderator I was one of the first 300 contributors to the plant database! Cut Flowers Winter Sowing Charter ATP Member Seed Starter
Echinacea Plant and/or Seed Trader Region: Ohio Region: United States of America Butterflies Hummingbirder
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kqcrna
Aug 30, 2014 1:08 PM CST
Yes, I access ATP with a desktop pc, a Kindle Fire tablet, an iPad, a smartphone, any device should work. Maybe she isn't logging in first, as someone suggested.

Karen
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
Image
JB
Aug 30, 2014 3:16 PM CST
I am being patient and trying my best to help her. We will see what happens. I am having problems today because Windows did an upgrade again and when it does, my PC goes absolutely mad. I now must see about all the updates, etc. before I do another thing. I hate windows.
Name: Lin
Florida (Zone 9b)
Region: United States of America Morning Glories Region: Florida Houseplants Charter ATP Member I was one of the first 300 contributors to the plant database!
Garden Procrastinator Birds Butterflies Bee Lover Hummingbirder Container Gardener
Image
plantladylin
Aug 30, 2014 3:56 PM CST
JB, why not suggest that she log-out of ATP on her mobile device and then log-back in and see what happens? She can find the log-out in the very last line on the right at the bottom of any page on ATP.
~ Eat, Sleep .... Play in the dirt ~
Name: Greene
Savannah, GA (Sunset 28) (Zone 8b)
Rabbit Keeper Critters Allowed Celebrating Gardening: 2015 Plant Identifier Garden Ideas: Master Level Garden Sages
Herbs Region: Georgia Region: United States of America Native Plants and Wildflowers Dog Lover Composter
Image
greene
Aug 31, 2014 4:11 AM CST
I shared a Tree-mail (Aug 30th) with our new friend so I guess she had no trouble receiving, reading and responding.
It's all good. Thumbs up
Sunset Zone 28, AHS Heat Zone 9, USDA zone 8b~~"Leaf of Faith"
Name: Jacquie (JB) Berger
Wrightstown, New Jersey (Zone 6b)

Charter ATP Member I was one of the first 300 contributors to the plant database! Region: United States of America Region: New Jersey Cactus and Succulents Tropicals
Container Gardener Hummingbirder Farmer Keeps Horses Dog Lover Birds
Image
JB
Aug 31, 2014 8:45 AM CST
Me too....she has written to me also and she said she did nothing special, all of a sudden it appeared. @Greene you must have helped her. Hurray! Hurray! Case closed.

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