Daylilies forum: Error When Adding Daylilies to PlantStep - Are You Getting It, Too?

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Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
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DogsNDaylilies
Aug 14, 2016 10:03 AM CST
This question is for everyone that is currently (and recently) using PlantStep software to update their lists of daylilies that they own. I've been trying yesterday and today to update PlantStep with my new daylily acquisitions and it tells me that it's trying to connect to the Internet and to please wait, then it pops up an error message that reads:

"Internet Error 12029 - Daylily Info Failes - URL - [url=www.plantstep.com"]www.plantstep.com"[/url]

I tried the website to see if the website was reachable or if the error was wrong somehow and the error isn't wrong, the website times out on me and won't load. Confused Has anyone else noticed this or would anyone else be willing to try adding a daylily to their database (using the "Add" --> "Find" --> type in daylily name method to see if this is an issue with yours as well? I'm pretty certain that if the website is down, it isn't just my program having issues, but it would be nice to confirm.

I don't want to have to manually enter all of the information for these daylilies if I don't have to; and it makes it a pain in the you-know-what to deal with the duplicates later and recreate all of the information a second time). Thumbs down

Thank you for any help any of you can offer me.
Name: Betty
MN zone 4
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daylilydreams
Aug 14, 2016 10:58 AM CST
Sorry, I can't help you. You should contact PlantStep they will help you, I have contacted them when I had a problem and they always resolved it for me.
If you want to be happy for a lifetime plant a garden!
Faith is the postage stamp on our prayers!
Betty MN Zone4 AHS member

Name: Mayo
The Netherlands, Europe (Zone 9a)
Region: Europe Cat Lover Daylilies Irises Dog Lover Hellebores
Rabbit Keeper Container Gardener Organic Gardener
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Mayo62
Aug 14, 2016 2:13 PM CST
hi DND,

Kent Belan put the following message on the Facebook PlantStep group yesterday:

The [url=www.plantstep.com]www.plantstep.com[/url] website will be down for maintenance. This could last for 2 days. Sorry for the short notice and inconvenience. More bad news coming also. The co-location internet provider we have been using for the past 8 years is stopping co-location services. So we have to move the server to a new provider. We will be down for some time during the move ... Thanks for your patience, Kent


Mayo
a DL flower a day keeps the doctor away
Name: Cynthia (Cindy)
Melvindale, Mi (Zone 5b)
Hybridizer Irises Butterflies Charter ATP Member Birds Cat Lover
Region: United States of America Region: Michigan Vegetable Grower Daylilies Hummingbirder Heucheras
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Hemlady
Aug 15, 2016 5:44 AM CST
I haven't been able to use my Plant Step program. When my old computer crashed and I got a different computer I contacted Kent to help me get the program back. Got the program back but it won't let me post anything to it. Contacted Kent several times and he gave me several solutions but none have worked. I finally gave up.
Lighthouse Gardens
Name: Teresa
South central KY (Zone 6b)
Consider the lilies of the field
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bluegrassmom
Aug 15, 2016 6:03 AM CST
I saw a notice on FB that it would be down. You could contact him thru FB or just email.
Name: Cynthia (Cindy)
Melvindale, Mi (Zone 5b)
Hybridizer Irises Butterflies Charter ATP Member Birds Cat Lover
Region: United States of America Region: Michigan Vegetable Grower Daylilies Hummingbirder Heucheras
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Hemlady
Aug 15, 2016 8:53 AM CST
Oh, this wasn't recent for me. It's been about 6 months.
Lighthouse Gardens
Name: Betty
MN zone 4
Frogs and Toads Birds Roses Region: United States of America Peonies Lover of wildlife (Black bear badge)
Lilies Irises Hummingbirder Hostas Garden Art Echinacea
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daylilydreams
Aug 15, 2016 9:32 AM CST
I have put mine on several different computers over the years, always contacting Kent before I did it for instructions and it has worked on all of them without a problem mine have all had windows as the operating system. I would contact Kent again until it is resolved.
If you want to be happy for a lifetime plant a garden!
Faith is the postage stamp on our prayers!
Betty MN Zone4 AHS member

Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
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DogsNDaylilies
Aug 15, 2016 7:55 PM CST
Thank you for the information about the downed servers. I'll wait a few days before I try again. If it's still not working, I'll reach out to Kent. It appears to be bad timing on my part, I should have entered these a week or two ago. Sad
Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
Image
DogsNDaylilies
Aug 16, 2016 6:38 AM CST
daylilydreams said:I have put mine on several different computers over the years, always contacting Kent before I did it for instructions and it has worked on all of them without a problem mine have all had windows as the operating system. I would contact Kent again until it is resolved.


I have Windows also. I was initially wondering if my recent Windows update had something to do with it, but, after reading the other comments, it seems pretty clear that it's a server-side issue. Bummer.
Name: Mayo
The Netherlands, Europe (Zone 9a)
Region: Europe Cat Lover Daylilies Irises Dog Lover Hellebores
Rabbit Keeper Container Gardener Organic Gardener
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Mayo62
Aug 16, 2016 9:46 AM CST
better a server-side issue than a your-side Windows update-issue Hilarious!
a DL flower a day keeps the doctor away
Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
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DogsNDaylilies
Aug 16, 2016 1:10 PM CST
I agree


...although having it be an issue on my side would give me a certain amount of control over fixing it, though.
[Last edited by DogsNDaylilies - Aug 16, 2016 1:11 PM (+)]
Give a thumbs up | Quote | Post #1244560 (11)
Name: Mayo
The Netherlands, Europe (Zone 9a)
Region: Europe Cat Lover Daylilies Irises Dog Lover Hellebores
Rabbit Keeper Container Gardener Organic Gardener
Image
Mayo62
Aug 16, 2016 1:18 PM CST
on the other hand...

I checked a minute ago and PlantStep is up & running again Lovey dubby


Mayo


a DL flower a day keeps the doctor away
[Last edited by Mayo62 - Aug 16, 2016 3:53 PM (+)]
Give a thumbs up | Quote | Post #1244566 (12)
Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
Image
DogsNDaylilies
Aug 16, 2016 5:12 PM CST
Thank you for letting me know. Thumbs up I'll try it again sometime tonight or tomorrow.
Name: Becky
Sebastian, Florida (Zone 10a)
Celebrating Gardening: 2015 Daylilies Hummingbirder Butterflies Seed Starter Container Gardener
Charter ATP Member I was one of the first 300 contributors to the plant database! Garden Ideas: Master Level Lover of wildlife (Black bear badge) Birds Ponds
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beckygardener
Aug 18, 2016 5:01 AM CST
Just curious .... Is Plantstep now working?
What lies behind us and what lies before us are tiny matters, compared to what lies within us.
Garden Rooms and Becky's Budget Garden
Name: Dnd
SE Michigan (Zone 6a)
Dog Lover Daylilies Organic Gardener Houseplants Celebrating Gardening: 2015 Garden Ideas: Level 1
I helped beta test the first seed swap
Image
DogsNDaylilies
Aug 18, 2016 5:59 PM CST
Yes, thanks for following up!

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