Viewing post #1009167 by DavidLMO

CindiKS said:Santa Rosa has always sent me great plants. Their shipping is so cheap that I don't mind putting in smaller orders when the mood strikes. If they have to wait to send a plant, it is because the roots are not good enough for their standards. All their plants have been WELL rooted when I get them, and this really helps my success rate! Their packaging methods are superb. Each plant is wrapped in a net sock and then rolled in paper. Very few plants arrive bruised or broken.
In my opinion, their full price is more than fair, and sale prices are unbelievable for what you get! They have a fabulous selection of xeric grasses and perennials, many of which are hard to find.

Yep all the way around. When I got my first order from them in Fall '14 as I was unpotting I was truly impressed with the roots. After planting, one bit the dust in less than a week. I called them up on the phone and they credited my card within hours.

And yes - the individual plant packaging is among the best I have ever seen.

I ordered 2 Blue Yonder Agapanthus (the only one hardy in my zone - I have 4 pots that I lug back and forth - 25 + years now) from this Fall and one did not look good on arrival - a Friday. I did go ahead and plant them and sure enough by day 2 the one plant really looked bad. I called them Monday and by the following Friday I received not 1 but 2 new plants!

Talk about customer service.