I think this is the 4th Dell for me. I asked them about customer loyalty but that got me nowhere. Really disappointed with customer service. As an aside I am right smack in the midst of a bath remodel and really need net access on a consistent basis. I will likely just buy another computer and continue fighting with Dell to get this one running again.
Marilynne, I don't think a tablet would work for me, I need a full on computer. This Nook is somewhat functional but I am a keyboard person - haven't mastered thumb typing.
