From a comment by someone I worked for, they don't respond well to visits - I'm pretty sure they only do mail order. I won't be ordering from them again, due to the difficulty in getting any kind of response if you have a problem. Not very good customer service.
Talk about shooting yourself in the foot - I was planning on ordering from them again, but won't be bothering now.
Plus they sent a misnamed plant - they called it Orostachys but it was actually Sedum dasyphyllum. How disappointed was I, you ask?
Also, they have the dreaded bacterial crown gall on some of the Sedum that I ordered, so never mind...