Will- you're correct. I think the bigger concern for me was the fact that it was from a different grower that I was unsure about quality already. Normally I do try to resolve the problem myself- this might be the first plant I've ever returned actually.
Have you ever dealt with a plant that had symphyla infestation? I read online it was very difficult because they burrow deep beneath the crown of the plant. Just wondering if it's as bad as some say it is...