magnolialover said:I have had good experiences with White Flower Farm. They have stood behind their products in times of wrong cultivar sent, which has been just once in several orders. WFF works with some of the great companies too, like the Lily Garden and Klehm's Songsparrow, which is why they have more interesting cultivars than the standard Dutch importers.
You'll love Bowl Of Beauty!
Tracey, thank you. I had a bit of a bad experience with WWF. One of the plants they sent me was in bad condition when it arrived so I emailed them immediately, but met with some resistance. They asked for pictures, which I sent. They didn't reply. After a week, I emailed again and they claimed that they never received my second email. So I called customer service and they apologized and rectified the situation. BUT, the worse part of this is that they backordered part of a large order, and didn't send a different, smaller order. While on the phone with them, I asked what's going on and the rep checked both my order and their inventory--she had no idea why the items weren't sent because they were sitting there in inventory! I wondered what would have happened if I hadn't called in and asked. The plants I ordered need to be planted now so it was a bit disconcerting, as was the email situation. I do love their selection, but I might think twice before ordering from them again.
