I haven't done a lot of ordering from VB but what I did do must have been back in the better days when they had the "Bulb Lady". I recall ordering a few (I think salvias) from them and one was totally rotten. I sent them an email and in a few days I had a healthy replacement. I got my Asiatic lily Starburst from them (red tango) just a few years back and they were true to name. My orders are always rather small so I guess I was lucky!