Here are some pictures of my plant that will help a lot i think.
As far as water,it has leaves & is growing new leaves.This was a rescue plant it looked like a very tall dead stick in a pot.It was not soft at that time.This all started while i was gone for 3 days with my daughter having her baby and the hubby left it out in a 3 day thunder storm.
I replaced the potting medium with a faster draining mix of bark, horticultural charcoal and i think the little pebbles are called arcilite with a little loam added.I didn't water it for a couple days and the leaves started dropping so i watered and the leaves grew back.I water very little enough to keep the leaves healthy.
I did pull it out of the pot yesterday and the roots aren't soft yet but it seems that the softness has started in the cauldex & is making it's way down not up!
A picture is suppose to be worth a thousand words,hopefully mine will be
To get a close up i had to take 2 pictures of the plant.
The thickest parts are soft the smaller roots aren't (yet)
Have a wonderful day & thanks for your time and advice!!!!!