I agree with both Fred and Michelle also. Like Fred said it is probably very inexperienced daylily growers or newbies as we sometimes call them that would complain over a few dollars. I would never complain myself. I don't even complain when a new daylily dies from crown rot. That is a condition that the seller of the plant has no control over. Sometimes the stress in shipping and then all this hot weather we have had is just too much for the plant. I have lost 3 new plants this summer due to crown rot and I know our weather has had a lot to do with it. That is very unusual in our climate for that to happen in one summer.