It appears that the sphagnum has to be pretty much bone dry, at least the top inch or so for this watering method to work. If the moss is the least bit moist, when you apply that water to the top of the moss, it will soak through quickly. If bone dry, it will sort of sit there on top of the moss and soak through more slowly. Is this the way you/he makes the watering work? Are y'all ONLY using sphagnum for Phalaenopsis orchids?