Recommended by OldGardener - May 20, 2014 7:04 PM
I have ordered from them a couple of times and have been pleased with both the cost and the longevity/quality of their products. Their customer service is unusually helpful. I made an error when ordering some hard-to-locate "special order" pieces and the woman I spoke to was not only quick when correcting the order, but also very friendly (no irritation whatsoever). Currently, they offer free shipping on $99 minimum orders.
Update: I placed yet another order 2 or 3 weeks ago and was shipped the wrong sprinkler inserts (errors happen). We set the order aside until today when we began replacing the old sprinklers with the ones ordered from Irrigation Direct. Upon calling, their customer service was apologetic and told us that they would send out replacement inserts today. In addition, they told us to keep the other inserts - no need to return about $20 worth of parts. Although we had anticipated a lengthy call, we were off the phone in under a minute. An hour later, I had the tracking number for the new pieces. They really do have a quick, hassle-free policy - 5 stars indeed!
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