Santa Rosa Gardens: A Review: did you let them know?

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Santa Rosa Gardens: A Review

By Trish
August 29, 2012

Santa Rosa Gardens is well known for their selection of grasses and new annual introductions. This week I voice my opinion of my order.

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Name: jennifer
central nj (Zone 6b)
Charter ATP Member Lilies Hostas Daylilies Butterflies Bulbs
Enjoys or suffers cold winters Region: New Jersey Dog Lover Roses
Aug 29, 2012 10:43 AM CST
Did you make them aware of the condition of the Rudbeckia? and did they make good on it?
Name: Trish
Jacksonville, TX (Zone 8a)
Charter ATP Member I helped beta test the Garden Planting Calendar Region: Texas Roses Herbs Vegetable Grower
Composter Canning and food preservation Hosted a Not-A-Raffle-Raffle Organic Gardener Forum moderator Hummingbirder
Aug 29, 2012 11:26 AM CST Admin


I did not contact them. I have heard great things about Santa Rosa's customer service. The reason I didn't contact them was because:

1) I felt it was a bit unfair to them since I did not pay for the plants to begin with
2) Both Santa Rosa and I knew that when we placed the order it was a little too late in the season for me to be trying to establish annual plants.
3) I was expecting the arrival of our baby any second Smiling

So, I can't personally speak to their customer service, except to say that it would not surprise me if they would have replaced it. However, I did want to point out that plants in bloom were being shipped.
NGA COO, Wife, Mom, and caretaker of 90 acres and all that dwell there.

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