I am new here but have been lurking the forums for the past month or so. Excited to join everyone here and learn from the resident experts (shoutout to Gina and Will!) that have been so helpful with others before me.
I currently have with me a Monstera Thai constellation that I received on May 8, watered once on May 15 after I noticed two leaves yellowed (thinking it was underwatered), and discovered it had severe root rot on May 19. I had to trim 90% of the rootball off because it was mush, and I was left with so little roots that I decided to re-root it in damp sphagnum moss, instead of planting it back in soil like the seller recommended. It has been sitting in moss since May 25. Over the course of the past week, I reached out to the customers who had left reviews for a Thai on his page, of which there were 7, and out of us 8, 4 of us encountered problems with wet soil and root rot soon after arrival, so I believe there may be a pattern--not just user error. I think the Miracle-gro like soil our plants were shipped with is the culprit. I bought a chunky aroid mix called Husky mix for my Thai, but wanted to let my shipped plant acclimate for a month before I transferred it and now I regret waiting so long to repot it.
My plant was shipped in pot, and I regrettably did not unpot and check the roots upon arrival because I didn't want to further stress the plant after shipping shock so I don't have a "before" photo of the root system. When I unpotted to check the plant on May 19, there was a large chunk of styrofoam at the bottom of the 6" grow pot, presumably to improve drainage, but the "perched water table effect" is still an issue in setups like these.
It's now been a month after I've received the plant--long past the 7 day return window, but after learning that other customers were also affected like me, I am wondering if we are entitled to a partial refund. If possible, I would like to TreeMail or email someone the full exchange that I and the seller have to provide an unbiased opinion on whether the root rot was completely caused by user error.
In addition, I have not mentioned this possibility to the seller, but I think I may have received an import, even though my plant was supposedly propagated from a 3 year old mother plant last summer, because I do not see a blunt end where the cut would be, and my plant had 2 young unfenestrated leaves. Plus, I learned that most Thais are tissue-cultured and it's tricky to take cuttings since the stems grow so close to together, so cuttings aren't common. I could be wrong.
May 19 - long mushy roots
May 19- roots after removing the mushy parts, large bunch of sphagnum moss that it was buried with
May 19- roots after washing and dusting with cinnamon
June 3 - the rot returned and I had to trim more off
Current setup, with sphagnum moss in the pot