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Sep 6, 2020 2:27 PM CST
Name: Dennis Brown
The Big Island, Hawaii
I have created a list of roses I wish to purchase from Palatine Roses. However, it is unclear to me how to complete my order:
1.Do you have to order by telephone or can you send your list by fax or email;
2.Can you pay by credit card or do you need to send a check.

Thanks for your help
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Sep 6, 2020 3:06 PM CST
Moderator
Name: Zuzu
Northern California (Zone 9a)
Region: Ukraine Charter ATP Member Region: California Cat Lover Roses Clematis
Irises Celebrating Gardening: 2015 Plant Identifier Garden Sages Plant Database Moderator Garden Ideas: Master Level
The shopping cart won't be operable until the morning of September 14th. At that time, you'll be able to click on the roses you want and then pay for them by credit card. You might be able to order by telephone or email and to pay by check, but none of that will be possible until the morning of September 14th.
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Sep 6, 2020 3:15 PM CST
Name: Dennis Brown
The Big Island, Hawaii
thanks so much
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Sep 6, 2020 7:20 PM CST
Moderator
Name: Zuzu
Northern California (Zone 9a)
Region: Ukraine Charter ATP Member Region: California Cat Lover Roses Clematis
Irises Celebrating Gardening: 2015 Plant Identifier Garden Sages Plant Database Moderator Garden Ideas: Master Level
Also, Dennis, don't forget about the difference in time zones. Orders will begin to be taken at Palatine at 9:00am Eastern Time on September 14th. Hawaii is six hours behind Ontario, so that means you can start placing your order at 3:00am that day. Don't be alarmed if the website suddenly says its closed for maintenance. There's so much traffic on opening day for orders that the website usually crashes a few times. Just keep trying until your full order is placed. Good luck!
Avatar for SusaninSB
Sep 6, 2020 8:54 PM CST
Santa Barbara, CA (Zone 9b)
I did mine online last year, several hours after they opened (I'm a teacher and had to wait for my break period!), and it was fine. Their communication and customer service was superb from placement to delivery.
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Sep 6, 2020 9:45 PM CST
Moderator
Name: Zuzu
Northern California (Zone 9a)
Region: Ukraine Charter ATP Member Region: California Cat Lover Roses Clematis
Irises Celebrating Gardening: 2015 Plant Identifier Garden Sages Plant Database Moderator Garden Ideas: Master Level
It depends on the desirability of the roses. Last year three roses were already sold out in the first 40 minutes.
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Sep 7, 2020 7:00 PM CST
Hillsboro, MO
Zuzu,

I'm curious—which three roses sold out so quickly?
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Sep 7, 2020 7:20 PM CST
Moderator
Name: Zuzu
Northern California (Zone 9a)
Region: Ukraine Charter ATP Member Region: California Cat Lover Roses Clematis
Irises Celebrating Gardening: 2015 Plant Identifier Garden Sages Plant Database Moderator Garden Ideas: Master Level
I don't remember their names, unfortunately. I just remember posting that three were already sold out that morning. At the time, there was no reason to post the names because anyone could have gone to the website to look for the "sold out" signs. Later posts that day, however, reported that Chartreuse de Parme, Black Caviar, Garden Sunshine, and Barock were also sold out.
Avatar for SusaninSB
Sep 7, 2020 9:41 PM CST
Santa Barbara, CA (Zone 9b)
Having said that about waiting for several hours to make my Palatine order last year, I can give you an update on Regan's mail order opening today. I went there around noon (Pacific) and Papa Meilland was already sold out, and I may have gotten the last Honey Dijon, b/c the website said there was one left, and after I made my order, it was sold out. So don't dally.
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Sep 7, 2020 10:06 PM CST
Moderator
Name: Zuzu
Northern California (Zone 9a)
Region: Ukraine Charter ATP Member Region: California Cat Lover Roses Clematis
Irises Celebrating Gardening: 2015 Plant Identifier Garden Sages Plant Database Moderator Garden Ideas: Master Level
I found a post on GardenWeb with this list of sold out Palatine roses two days after the ordering process began last year:

SOLD OUT roses (12pm PDT 9/11/2019): Augusta Louise, Barock, Belle Sans Flatterie, Biedermeier Garden, Black Caviar, Bullata, Butterfly, Chartreuse de Parme, Dainty Bess, Duchesse de Montebello, Edgar Degas, Emma Haftl, Garden Sunshine, Great Maidens Blush, Grimm Brother Fairy Tale, Gros Choux d'Hollande, Kazanlik, Larissa, Mme Pierre Oger, Our Anniversary, Queen of Denmark, Reine de Violettes, Sidonie, Skyrocket, Sunbeam Veranda, and Westerland.
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Sep 8, 2020 7:35 AM CST
Name: Mike Stewart
Lower Hudson Valley, New York (Zone 6b)
I was one of the first 300 contributors to the plant database! Photo Contest Winner 2020 Garden Photography Roses Bulbs Peonies
Lover of wildlife (Black bear badge) Dog Lover Cat Lover Birds Enjoys or suffers cold winters Region: New York
I placed my order from Regan's Nursery today:

Singin' in the Rain: This is one of the very first roses I started with, more than 20 years ago. We've moved during that time, so I'm really looking forward to replacing it as I've missed having it in the garden.

Purple Tiger: A shorty, but a really fun rose. It, too, is a replacement after moving seven years ago.

George Burns: An outrageous striped rose. Hopefully it doesn't smell like cigar smoke.

Twilight Zone: This grandiflora is promoted as resembling a bigger version of the floribunda Ebb Tide, which was one of its parents. I grow Ebb Tide, so it should be fun to compare the two.
Last edited by Mike Sep 8, 2020 10:59 AM Icon for preview
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Sep 8, 2020 11:55 AM CST
SW Ohio River Valley (Zone 6b)
GB actually smells amazing! Now you just need to buy Gracie' Sticking tongue out
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Sep 8, 2020 3:20 PM CST
Maryland (Zone 7a)
Bookworm Roses Region: Maryland Peonies Hibiscus Herbs
Dahlias Cut Flowers Cat Lover Region: Canadian Garden Photography Butterflies
Unfortunstely I won't be placing an order with Palatine this year. I used up my plant budget at K & M.

My wishlist is only 3 three plants. If I'm lucky maybe I'll be able to pick them up potted in April. A phytosanitary certificate is only $25. Covid permitting! I normally visit my parents at Easter and Palatine isn't much of a detour on the way back from Toronto.
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