Likely the reason the compost facility does not recommend using the product on vegetable gardens is because it contains sewage sludge (aka biosolids). USEPA has a method of grading biosolids, the highest quality under the Part 503 regulations is "Exceptional Quality or EQ." EQ biosolids have been subjected to a pathogen reduction process, which generally means it has been composted with other materials at a prescribed temperature and time. The pathogen content is greatly reduced, but not eliminated. It is a pathogen reduction - not sterilization. If it seems that USEPA's biosolids classification is confusing, it is - they made it deliberately misleading.
The other problem with compost containing sewage origin biosolids is toxic metals content. In fact, EPA is so concerned about it that the law limits how much and how frequently biosolids can be applied to land. Some plants will take up and concentrate those metals in the plants - therefore, repeated use on vegetable gardens is a bad idea.
Many states (including my home state of California) are requiring diversion of green waste from landfills. Composting facilities handle that green waste. Although they want you to believe all they compost is lawn clippings, the fact is they nearly always also compost sewage sludge as a feed stock. The same is true of most (especially less expensive brands) bagged steer manure and soil amendment products available at the big box stores. Earthgro is actually owned by Synagro, one of the largest sewage sludge handling companies in the world.
To avoid sewage sludge look for "OMRI" or in California "Organic Input Material" on the product bag. If they don't have it, the material contains sewage sludge. However, steer and chicken manure are generally packaged as commodities and are not labeled as OMRI or OIM. The only companies I have found that are packaging those products that have committed to not using sewage sludge as a feedstock are EB Stone and Kellogg Garden Products (manures sold as "Gardeners" brand). If the product doesn't have the label or is not an EB Stone or Kellogg Garden Product, it almost certainly contains sewage biosolids. The manufacturers are very good at concealing the biosolids content from customers.
If you've unknowingly used sludge containing products I wouldn't worry about it. I used those products for years before I knew about the issues. Remember, the issues are pathogens, which will be eliminated over time because garden soil does not make a hospitable environment for their survival/viability, and repeated toxic metals application. My recommendation would be to not continue using those products that contain sewage sludge; any compost produced by a municipality or commercial organization almost certainly contains sewage sludge.
Or you can not concern yourself with the issue at all and save some money.
If you are interested, you can read up on the Part 503 biosolids rules here.
https://www.epa.gov/sites/defa...