Site Talk forum: Connection problems?

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Name: Zuzu
Northern California (Zone 9a)
Forum moderator Plant Database Moderator Charter ATP Member Region: California Cat Lover Roses
Clematis Irises Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages
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zuzu
Mar 5, 2014 7:37 PM CST

Plants Admin

Is anyone else having trouble with the ATP and Cubits sites? For the last three days, I've been having intermittent problems connecting to the sites and navigating them after connecting. Sometimes certain features refuse to work, and a few times any attempt to disconnect from the ATP and Cubits tabs has frozen the computer, necessitating a restart.
Name: Evan
Pioneer Valley south, MA, USA (Zone 6a)
Charter ATP Member Plant Database Moderator Forum moderator Aroids Irises Celebrating Gardening: 2015
I was one of the first 300 contributors to the plant database! Tropicals Foliage Fan Bulbs Hummingbirder Lover of wildlife (Black bear badge)
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eclayne
Mar 5, 2014 7:41 PM CST

Plants Admin

I've been having problems with pages loading Zuzu. In general it feels like a slow connection for the past few days.
Evan
Name: Zuzu
Northern California (Zone 9a)
Forum moderator Plant Database Moderator Charter ATP Member Region: California Cat Lover Roses
Clematis Irises Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages
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zuzu
Mar 5, 2014 7:46 PM CST

Plants Admin

I've been working on species entries, Evan, and sometimes I can't click on the box to change "Accepted" to "Synonym" and vice versa. It's frustrating.
Name: Evan
Pioneer Valley south, MA, USA (Zone 6a)
Charter ATP Member Plant Database Moderator Forum moderator Aroids Irises Celebrating Gardening: 2015
I was one of the first 300 contributors to the plant database! Tropicals Foliage Fan Bulbs Hummingbirder Lover of wildlife (Black bear badge)
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eclayne
Mar 5, 2014 7:56 PM CST

Plants Admin

Ouch, definitely frustrating. The site has hung up when approving an entry and I had to close FFox. I've been thinking it was my connection. Shrug!
Evan
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
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dave
Mar 5, 2014 8:19 PM CST

Garden.org Admin

I also experienced some network connectivity problems today. In fact, today I've had several minutes at a time where the site was completely unavailable.

I put in a ticket with my upstream provider to find out what's going on. Hopefully they will get this resolved soon. I pay pretty good money for our servers' internet service and I expect 100% uptime.
[Last edited by dave - Mar 5, 2014 9:17 PM (+)]
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Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
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dave
Mar 7, 2014 9:49 AM CST

Garden.org Admin

I heard back from the data center with their explanation of what happened on March 5th. Hopefully they are able to keep this problem under control going forward.

At 18:30 CST, a large inbound DDOS attack causing high latency to
cxswitch02.dllstx03 and downstream switches was detected by Onsite Support
Technicians. This attack proved difficult to mitigate without affecting
legitimate traffic, and CoreXchange Engineers were made aware of the situation
for mitigation assistance. This attack may have caused extended packet loss and
latency until a successful filter was applied at 19:13 CST. Unfortunately, the
method of attacks are ever-changing, and may never be able to be completely
proactively mitigated. However, we continue to research ways to improve our
response times and methods of quickly filtering these attacks to minimize the
time impacting to our customers.

The CoreXchange Network Operations Center is available to provide up-to-date
status information, should you have any questions. Please reference CoreXchange
ticket #220831.
Name: Evan
Pioneer Valley south, MA, USA (Zone 6a)
Charter ATP Member Plant Database Moderator Forum moderator Aroids Irises Celebrating Gardening: 2015
I was one of the first 300 contributors to the plant database! Tropicals Foliage Fan Bulbs Hummingbirder Lover of wildlife (Black bear badge)
Image
eclayne
Mar 7, 2014 10:06 AM CST

Plants Admin

Scary stuff Dave. One of the things I noticed was that I had my "items per page" set at 500. I used to change the display number frequently, switching between a large and small display number. The site is so fast I haven't look at that number for months!
Evan
Name: Dave Whitinger
Jacksonville, Texas (Zone 8b)
Charter ATP Member Region: Texas Master Gardener: Texas Permaculture Raises cows I was one of the first 300 contributors to the plant database!
Garden Ideas: Master Level Beekeeper Garden Sages Avid Green Pages Reviewer Celebrating Gardening: 2015 Plant Identifier
Image
dave
Mar 7, 2014 10:22 AM CST

Garden.org Admin

I keep mine at 100 but even that is a bit much sometimes, especially when I'm browsing lists of plants in the database. 100 images at a time is a bit much.

Anyway, our server is supposed to handle that kind of load without any problems, and usually it does. I hope my provider is able to keep up with the villains who are trying to disrupt connectivity for the thousands of people who keep servers in this particular data center in Dallas.

(And BTW, this DDOS problem plagues every data center.)

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