Remember the days when if the mattress failed before the warranty time...a person came to the house just like with any outher failure of appliance?
I had my mattress for 2 months when I noticed the lower part ( under the actual pillow top ) had 'slippage ' of the fabric. I took a photo for you. I worried that the whole system might sag --not knowing if the fabric fitting well was cosmetic or structural.
So I called.
They ( Sears ) sent an envelope FILLED with instructions ...get a string and a level.....get a ruler ....if the distance below the leveled string stretched from end to end....is more than........( THIS process was for SAGGING - and so not my problem at all )!...then they want photos and a descriptive note...
I do not know if this is Sears or the manufacturer's new method.
Honestly, I had no energy. I figure if it gets worse or something bad happens......I will put effort then.
This is a photo of the ill fitting fabric. A year later there are no issues.
The mattress (a Serta I Series) is VERY comfortable.
Magic gel, Super foam, Organic cotton, Downy moss 🤑 layers....7 like a salad!!!! I trialed (< iPad says that is not a word, but I am keeping it ) one at home before this one. A Sterns and Foster super imperial grand mansion wonder castle...something.......That one was much firmer. ....felt great in the store for a quick lay down......but after a night...oh no. I kept it for a month...I called the next day ( post the month)!...Sears said I had to keep it for 90 days or pay a restock fee! They said " it takes 90 days to adjust " this one I have now is $700 bucks cheaper than that big daddy and so restock fee prohibitive.
I told them that I was sending a certified letter about my incompatibility with that mattress and if made to sleep on it for 90 days..I expected Sears to pay for all medical bills related to distress- poor sleep (mental) and all ortho issues. They took it back that week.
This one we have now ...I am very happy with. It has been about a year and so far no bump (which I think starts to form rather quickly )
No bouncing if the partner turns over.
It does NOT tear my skin off or break my back to lift the mattress for a linen change or to stretch the contour sheet around like MOST new ones that are not all foam do. A HUGE requirement for me.
It has a low profile (? 4 inch ) boxspring which as we age...I thought important -- easy to slide in and out of without a step stool! 😆 You may want to be sure if you keep your boxspring that the warranty is valid on the mattress since it is supportive.
The corner that you see that heads down..that is not sag..there is no support on that 'comfort ' top at the corners. It is not a true pillow top We don't sleep up there at that corner or sit up there. I wondered about that in the store since it is like that on all.
Many come with 7 year warranty... this I believe has ten.
I got a good mattress cover...not plush but protective. No plastics.
PS years ago the pillow top was on both sides to flip. This is one-sided as were all we looked at. This mattress supposedly needs no flipping or turning.
Last...several friends have the foam one that cannot be bought in brick and mortar stores. I can get the name if you want.
It comes straight to house and goes back out ( mail ) the same way if not satisfactory. THEY LOVE IT. Was rated best mattress and owned by that guy that blogs about mattresses. He says he paid for it....no compensation. Accepts no advertisers.