I’m reaching out as I am researching the garden nursery industry and trying to understand what leads to happy and loyal customers. I'm using Calloway's Nursery in Dallas/Houston as an example as it is one of the few nursery businesses with a large number of locations (19) and thus a larger customer base to talk with.
If you've been to one before, I'd greatly appreciate your opinion. I've also made a 1 minute long 10 question survey. It would be immensely helpful if you could provide answers (100% anonymous).
Survey Link: "https://www.surveymonkey" dot "com/r/GQY26XT"
Overall I'm just trying to figure out what do you like/dislike about Calloway's? How does it compare to Home Depot/Lowes/other smaller nursery groups? Do you prefer one to the other? If so, why?
I really appreciate any and all help you can provide. I hope you're all having a great day!