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Nov 24, 2017 10:44 AM CST
|Hello, I'm sorry to trouble you, and am not even sure if this is something you can advise me on; however, I thought I would give it a whirl.
I purchased from a website 'Dwarf Patio Peach Tree 'Bonanza'' (tree1 photo attached) After much research I had chosen that variety as being the most suitable for my small garden. Delivery was prompt, but I was disappointed to receive a different tree 'Prunus Persica Suncrest' (tree2 & tree3 in photos). On checking the details of the 'Suncrest' I find it is a much larger tree than the 'Bonanza', as well as not appearing to be as heavy cropping, or, I thought, fast growing, though I have since read that it is rather slow growing. I had read the Bonanza was suitable to be pot grown, which is what I was planning.
I telephoned the company I purchased it from, and was told the tree I had been sent was the correct one, but it had been wrongly labelled by their supplier. I said I found it very difficult to believe any company receiving trees with such large, but inaccurate, labels would not return them, or at the very least not send them out as such to their customers. I was given many excuses as to why the situation had arisen, none of them convincing, and she continued to insist I had been sent the correct tree. I can return it, but as they are not admitting to any fault, I would have to pay the return cost (to Ireland) myself.
When comparing the two trees, to me they do appear to be different varieties. I of course appreciate the Bonanza was photographed when in leaf, but even so you can see there is a difference in the spacing and spread of the branches, and the 'nobbly bits' are much more numerous and closer together than on the Suncrest.
Needless to say, I don't like being tricked, and I don't want to look out of my window in a few years and see a 14 foot high peach tree – I don't have the room!!
Would it be possible for you to let me know what you think?
Many thanks for your time.
Nov 24, 2017 11:59 AM CST
|You are right, the tree you received is not a dwarf tree. First, I would stop making phone calls and start writing emails with photos attached. In emails, all is documented. In phone calls its 'he said she said."
Can you take your photos to an Agricultural Extension office or orchardist and ask them their option?
I would keep after the company you purchased the tree from and ask for a refund or a replacement, their choice, until you get one (by email). Don't plant it, leave it in the pot. They made a mistake, they need to fix it.
Did you look for a place to leave a review?
Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and proclaiming...."WOW What a Ride!!" -Mark Frost
Nov 24, 2017 12:09 PM CST
|I am no authority on peach trees, but I agree that they look different. Someone more knowledgeable will be along soon.
Nov 24, 2017 1:51 PM CST
|Many thanks for your very prompt response Daisy1 and porkpal. Being a complete novice at such matters I allowed for the fact I might be wrong, even though convinced there were enough differences in the two trees to make me believe they are of different varieties. Other pictures of 'Suncrest' that I have found online show a stem (trunk? not sure what you call it!) that appears to have been grafted on, as in my photo, whereas other online photos of 'Bonanza' show just a stem coming out of the compost, like the tree I was expecting. The website I bought it from also had a picture of several pots of 'Bonanza', all looking the same. I also find it hard to believe that such a large, clearly marked, label could possibly be a mistake. There must be hundreds of plants and trees that appear very similar, particularly when young, or dormant; surely that suggests labeling at suppliers is monitored very carefully?
I can't find any description for 'Suncrest' that mentions it is a dwarf variety, not surprising when estimates of full grown height have been as high as 15'! It's a pretty poor show if they really have sent me a full sized tree when I ordered a dwarf. I note they also list 'Bonanza' on Ebay, and are currently advertising 'more than 10 available'. Ten what?!
I did send an email yesterday, but then decided to telephone today, as I was conscious that if the tree was to be returned I wanted to make sure it remained in good condition. I intend to write again with the photos, and also to look for somewhere to leave a review once the matter has been concluded. I'm not confident that I will get them to agree to pay for return postage, though perhaps they will if I threaten bad reviews.
I'm not sure if we have an 'Agricultural Extension office' here in deepest darkest Cornwall', or even if there is an orchardist locally.
I was so excited when the tree turned up as well; that'll teach me!
Thank you again.
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