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Avatar for ellenr22
Apr 4, 2018 11:48 AM CST
Name: ellenr
New Jersey, USA (Zone 7a)
I placed order on March 27. When I wasn't able to track it by March 30, I called, and learned that they had held the order bec. their system was telling them my address was incorrect. (It was correct). They had my phone # and my email, but they never contacted me. They just let the order sit there. so the person I spoke to said she would make sure it went out, and she would send me an email to confirm. Never got the email. Called on Monday, asked to speak to a supervisor. They took my # and said a supervisor would call me back. Never called me back. Called today. Told my order was shipped. We'll see. Again, asked to speak to a supervisor, again put on hold. The company is Parks, and I wouldn't order from them again, if they paid me. oK, I know someone or several someones are now going to write and say what great service they had with Parks. This is my experience.
Avatar for ZenMan
Apr 4, 2018 4:12 PM CST
Name: ZenMan
rural Kansas (Zone 5b)
Kansas 5b
Annuals Enjoys or suffers cold winters Region: United States of America Seed Starter Keeper of Poultry Hybridizer
Hummingbirder Dragonflies Garden Photography Butterflies Zinnias Garden Ideas: Level 2
ellenr22 said:The company is Parks, and I wouldn't order from them again, if they paid me. oK, I know someone or several someones are now going to write and say what great service they had with Parks. This is my experience.


Hello ellenr,

There is a website that posts customer experiences with seed companies. This is what they have for Park Seed:
By a coincidence, their number of positive reviews is equal to their negative reviews for Park Seed as I write this. You could post a review to tip the scales to the negative side. It has been several years since I placed an order with Parks, but I had no dissatisfaction with them in the past. I think their catalog descriptions were among the best in the business. And their seed packet technology is better than most.

I personally wouldn't expect a seed mail order that I placed on March 27 to be here yet. I usually allow a couple of weeks for a seed mail order to arrive.

All that said, their responses to your telephone calls were a bit bizarre.

ZM
I tip my hat to you.
Last edited by Abigail May 17, 2021 3:17 PM Icon for preview
Avatar for ellenr22
Apr 6, 2018 6:32 AM CST
Name: ellenr
New Jersey, USA (Zone 7a)
Thanks, for that url. I will post there.

My problem is not with the amount of time, my problem is with getting wrong info, people not calling me back when they said they would, etc.


quote="ZenMan"]

Hello ellenr,

There is a website that posts customer experiences with seed companies. This is what they have for Park Seed:
By a coincidence, their number of positive reviews is equal to their negative reviews for Park Seed as I write this. You could post a review to tip the scales to the negative side. It has been several years since I placed an order with Parks, but I had no dissatisfaction with them in the past. I think their catalog descriptions were among the best in the business. And their seed packet technology is better than most.

I personally wouldn't expect a seed mail order that I placed on March 27 to be here yet. I usually allow a couple of weeks for a seed mail order to arrive.

All that said, their responses to your telephone calls were a bit bizarre.

ZM
I tip my hat to you.

[/quote]
Last edited by Abigail May 17, 2021 3:17 PM Icon for preview
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Apr 8, 2018 3:47 AM CST
Moderator
Name: Allison
NJ (Zone 6a)
Charter ATP Member Forum moderator I was one of the first 300 contributors to the plant database! Dog Lover Hummingbirder Container Gardener
Million Pollinator Garden Challenge Region: New Jersey Seed Starter Garden Ideas: Level 1
I think something changed there .. I didn't order this year.. guess my instincts may have been right .. sorry to hear it
Avatar for ellenr22
Apr 8, 2018 5:01 AM CST
Name: ellenr
New Jersey, USA (Zone 7a)
thanks. You were right not to... I am still waiting...
for my seeds, for a return to my call, for an answer to my email...

grrr..

Onewish1 said:I think something changed there .. I didn't order this year.. guess my instincts may have been right .. sorry to hear it
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Apr 8, 2018 8:30 PM CST
Name: Rick R.
Minneapolis, MN, USA zone 4
Garden Photography I was one of the first 300 contributors to the plant database! Garden Sages Hybridizer Region: Minnesota Seed Starter
The WITWIT Badge Million Pollinator Garden Challenge Plant Identifier
Well in the end, I always get more flies with honey than vinegar. (And I keep my sanity, too.) In fact just this week, I got a free oil change due to a paperwork mistake, just by asking politely.

Be stern, but stay cool.
When the debate is lost, slander becomes the tool of the losers. - Socrates
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Apr 9, 2018 3:56 PM CST
Name: Tommy
Hudson Valley of N.Y.
I've been using Johnny's and Baker creek the past few years. I get my stuff pretty quick. And their catalogs are AWESOME!
Avatar for ellenr22
Apr 10, 2018 6:20 AM CST
Name: ellenr
New Jersey, USA (Zone 7a)
I got my seeds yesterday. Halleluya.
Nevertheless, their customer service stinks, and I would never order again. It is unforgiveable to not respond to many phone calls, emails, even facebook messages. One or two - ok, but not many. That amounts to just ignoring one's customers.
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Apr 11, 2018 3:59 AM CST
Moderator
Name: Allison
NJ (Zone 6a)
Charter ATP Member Forum moderator I was one of the first 300 contributors to the plant database! Dog Lover Hummingbirder Container Gardener
Million Pollinator Garden Challenge Region: New Jersey Seed Starter Garden Ideas: Level 1
Agreed .. glad it worked out now
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Apr 11, 2018 7:09 PM CST
Moderator
Name: Linda
Carmel, IN (Zone 5b)
Forum moderator I was one of the first 300 contributors to the plant database! Charter ATP Member Region: Indiana Dog Lover Container Gardener
Seed Starter Herbs Vegetable Grower Cut Flowers Butterflies Birds
Although Park Seeds has some unique varieties, I've had really mixed results with their shipping. It seems as if anything is is not ready to ship, they hold up your entire order. The other issue I have with them is that they don't put the year the seeds are for on their packets. they could be several years old for all I know....

I think there are seed companies with better customer service, and that's where I chose to spend my gardening dollars.
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Apr 11, 2018 7:24 PM CST
Name: Connie
Willamette Valley OR (Zone 8a)
Forum moderator Region: Pacific Northwest Sedums Sempervivums Lilies Hybridizer
Plant Database Moderator I was one of the first 300 contributors to the plant database! Charter ATP Member Pollen collector Plant Identifier Celebrating Gardening: 2015
Park was a great company until the family sold it around 2005. It was truly my go to mail order for seeds. According to Wikipedia it has been sold a few times after that and now belongs to a publicly traded company.

The story is here:
https://en.wikipedia.org/wiki/...
Avatar for ellenr22
Apr 12, 2018 4:43 AM CST
Name: ellenr
New Jersey, USA (Zone 7a)
The ones I got were stamped with the year.
Maybe they just started doing that.

mom2goldens said:Although Park Seeds has some unique varieties, I've had really mixed results with their shipping. It seems as if anything is is not ready to ship, they hold up your entire order. The other issue I have with them is that they don't put the year the seeds are for on their packets. they could be several years old for all I know....

I think there are seed companies with better customer service, and that's where I chose to spend my gardening dollars.
Image
Apr 13, 2018 3:12 AM CST
Moderator
Name: Allison
NJ (Zone 6a)
Charter ATP Member Forum moderator I was one of the first 300 contributors to the plant database! Dog Lover Hummingbirder Container Gardener
Million Pollinator Garden Challenge Region: New Jersey Seed Starter Garden Ideas: Level 1
They always did that in the past .. packed for 2017
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