Ask a Question forum: Are your newsletters still sent out weekly?

Views: 129, Replies: 8 » Jump to the end
suburb of Springfield, MA
Kat2014
Apr 14, 2018 2:27 PM CST
For the second or third time now, I am missing the weekly Saturday newsletter. I have not discontinued my subscription, nor have I personally made any computer changes. I use Apple's mail program, and have not allowed them to do any junk mail filtering. Recently Apple automatically did some sort of update, and I just noticed that they changed my setting to allow junk mail filtering again. (Grumble!) And yet I do not see any of your newsletters in my junk mail folder.
Did you send a newsletter today? Do you un-subscribe anyone who does not post on a regular basis?
I tried to re-subscribe on your website, but was met with a message stating that I am subscribed. I am confused. Wish I were more computer literate. Any thoughts or suggestions?
Thank you.
Katherine

Name: Bill
Livonia, Michigan (Zone 6a)
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BigBill
Apr 14, 2018 2:47 PM CST
Katherine, they send out the newsletters regularly once you join. They come like clockwork.
Have you made sure that when you joined they have your correct e-mail address?
You would have to unsubscribe, don't think that they would do that.
Anyway you can still read it by going to the home page and scroll down to the very end. If memory serves it is a light blue area. In thre you'll find "newsletters". Click on the week(s) that you would like to read. And double check your membership info to see about the e-mail address.
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plantladylin
Apr 14, 2018 3:09 PM CST
I'm thinking it must be something to do with your computer settings because the only way to unsubscribe is by manually telling the system that you want to unsubscribe.

Scroll to the bottom of this page and in the blue area, click on Newsletter. If you are still subscribed, it will tell you the e-mail address that the newsletter is being sent to.
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Savannah, GA (Sunset 28) (Zone 8b)
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greene
Apr 14, 2018 3:41 PM CST
Go to your profile, check to see what you have in preferences. You may have accidentally clicked to not receive the newsletter or may not have remembered to save your changes.
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plantmanager
Apr 14, 2018 3:49 PM CST
I think someone else was having this problem once. Dave found that it was being sent, but their ISP was not letting it pass on to the member. They had thought it was spam or something. Dave can tell you if it's being sent to you.
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Name: Zuzu
Northern California (Zone 9a)
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zuzu
Apr 14, 2018 5:34 PM CST

Plants Admin

Comcast.net has sent me the last two newsletters, but sometimes I don't get them for months at a time. It all depends on your ISP. Sometimes the ISP installs a new spam filter that inexplicably refuses to deliver desirable mail.
suburb of Springfield, MA
Kat2014
Apr 20, 2018 6:45 AM CST
My thanks to all who made suggestions about my not having received the last couple issues of your weekly newsletter. I'm glad to know that the National Gardening Association did not kick me out.
I still don't know for certain why I did not receive the previous two newsletters, but I have learned that even though I delete emails from my computer, they do not go from Comcast's server. I discovered that I had thousands and thousands of emails out on the Comcast site, most of which had been deleted from my computer long ago. I'm slowly working my way through deleting stuff from the Comcast site. We're suspecting that my account got so overloaded that it began blocking my ability to receive new larger emails, such as the garden.org newsletter.
Here's hoping that tomorrow's newsletter comes through.
Katherine
Name: Joshua
Melbourne, Victoria, Australia (Zone 10b)
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Australis
Apr 20, 2018 6:54 AM CST

Moderator

Hi Katherine,

Sounds like you need to get your IT person to change the way your mail client works. Generally there are 3 options:

1) Copy new emails from the mail server onto your computer (uses a protocol called POP3).
2) Move new emails from the mail server to your computer (also uses a protocol called POP3).
3) Attempt to keep the mail client on your computer and the mail server (i.e. Comcast) in sync (uses a protocol called IMAP).

It sounds like your system was set up to use (1), so eventually your email account with Comcast would fill up.
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suburb of Springfield, MA
Kat2014
Apr 20, 2018 9:00 AM CST
Joshua,
Thank you for the mail service info. Comcast told me that their service does not allow the customer to have emails automatically deleted from their server; so, you are probably correct that my computer was set up to use what you described as option 1. I will contact Comcast again, but, if I can remember to go into my account on their site on a regular basis to do some housekeeping, I should be able to avoid future problems.
Thanks again.
Katherine

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