Roses forum: Heirloom Roses

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lisa100467
Jul 7, 2018 5:31 AM CST
I thought I'd post about my recent good experience with Heirloom Roses. Mind you, I haven't received my rose yet, so we'll see about the quality and size of the rose when it arrives. I hastily ordered a one gallon 'Soul Sister' rose from Heirloom last week. It was on their clearance list for $20. They were also running a 2 day free shipping special, with no minimum purchase. I was just about to leave for a trip, so I put it in my cart, and checked out quickly through PayPal. I'm embarrassed to admit that I didn't even look at my order confirmation or receipt. A few days ago, while still on vacation, I received an email from Heirloom announcing the release of a new rose by John Bagnasco, called 'Kendyl Marie'. I had purchased this rose prior to its public release at a rose auction in November of 2017. I thought it would be nice to submit a review for 'Kendyl Marie', as it's brand new, and a great rose. Heirloom's site wouldn't let me submit my review, and as a consequence, I went to make sure I was indeed signed into my Heirloom account. That's when I noticed my HUGE blunder! Under "recent orders" there was an order for $379 worth of roses, to be shipped out in a few days! I looked at the order and realized exactly what I had done. I often put roses in my cart that I really don't intend to purchase. I research them, and dream, you know...:). Normally Heirloom automatically empties my cart after 24-48 hours, but apparently not this time. I called them immediately and explained what I had done. The woman was very friendly and jovial about the whole thing, and refunded my money immediately. I was truly afraid they might insist that I had ordered them, and since they were just about to be shipped, I was stuck with them. The funds were back in my account by the next day, and my new order receipt came in while I was still on the phone with Heirloom. My bill was $20, shipping included.
They ARE very expensive, but if you catch a deal like I did, you can get a great deal. Just don't be a bonehead, like I was, and look over your order before submitting it! Sighing! Lisa
Name: Zuzu
Northern California (Zone 9a)
Charter ATP Member Region: California Cat Lover Roses Clematis Irises
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages Forum moderator Million Pollinator Garden Challenge
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zuzu
Jul 7, 2018 1:30 PM CST

Moderator

Well, that's good customer service! That's always nice to hear.
Zone 9, Sunset Zone 9 (Zone 9b)
Roses
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Mustbnuts
Jul 9, 2018 5:18 AM CST
I am not a fan of Heirloom. I have ordered several roses over several years in the past and watched the quality deteriorate. The last time I ordered from them the roses they sent were pricey and just a barely rooted stick. I am thankful that they did survive. I am also thankful that I hear things have improved with them again.

On the other hand, I have had great success with Northland Rosarium (great customer service, great prices and even better prices if it is a rose of the week) and beautiful plants. I also have had great success with Burlington Roses, Roses Unlimited and Rogue Valley. You may want to check those nurseries out.
Name: Mary
Lake Stevens, WA (Zone 8a)
Near Seattle
Bookworm Garden Photography Plant and/or Seed Trader Plays in the sandbox Region: Pacific Northwest Seed Starter
Winter Sowing
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Pistil
Mar 10, 2019 12:27 AM CST
Hi everyone-
I decided some time back that I would only plant "own root" shrubs and trees, I have had such problems with grafted plants over the years.
So I looked around when I wanted a yellow rose called 'Elina'. Heirloom Roses had it, on it's own roots like all their roses. It was not cheap, but it was a lovely big healthy plant and has been a terrific rose for me. I know it is truly more expensive to produce roses by cuttings instead of grafting, so I did not think it was overpriced.
Last year, I wanted an orange rose. I spent a lot of time on their website, bought a fragrant orange rose called 'Old John'. Unfortunately when it bloomed, it proved to be something along the lines of 'Carefree Wonder'. I was super disappointed, as I had spent a lot of time planting it in the way Heirloom Roses recommends, and a pink rose is not correct for that spot, or any spot in my yard.
I called them up, they gave me a gift certificate to cover a new rose including shipping. 'Old John' was not available at that time, so I decided to wait for it. This spring I logged into their website to get 'Old John'. They were out of stock. My second and third choices were also out of stock ('Fragrant Cloud' and 'Louise Clements'). They do have a system to email me when a certain rose becomes available, but they won't say when this will be. I am left possibly waiting another year to get my orange rose as I really do not want to plant it in summer, if any of these are even available.
So now I am not so pleased with Heirloom Roses. They should have sent me a replacement when they became available this spring. Still, own root roses are hard to find- anyone know another nursery that sells them? I am pining for 'Old John'.
Zone 9, Sunset Zone 9 (Zone 9b)
Roses
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Mustbnuts
Mar 10, 2019 9:21 AM CST
Greenmantle has Fragrant Cloud available on its own root. I hear very good things about this nursery.

Looks like Old John is only available in Europe at this time.

Hummingbird Roses has Louise Clements (what a pretty rose!) available on its own root as well. I can attest that Hummingbird Roses is a very good nursery and the plant they sent to me was top notch.
Name: Mary
Lake Stevens, WA (Zone 8a)
Near Seattle
Bookworm Garden Photography Plant and/or Seed Trader Plays in the sandbox Region: Pacific Northwest Seed Starter
Winter Sowing
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Pistil
Mar 10, 2019 10:48 AM CST
Thank you I might get one of those.
Name: Carol
Alberta, Canada (Zone 3b)
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Canadian_Rose
Mar 10, 2019 11:36 AM CST
I looked up Old John. Wow!!! So pretty, and so many lovely orange-ish flowers! What's not to love!
Carol
SW Ohio River Valley (Zone 6b)
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vaporvac
Mar 10, 2019 1:44 PM CST
Hi, Lisa! I'm seeking more information about 'Kendyl Marie'. I have Mr. Bagnasco's The Tooth Fairy and it's one of my favourites so I'd be interested in getting more of his creations if they're suitable for my climate. I wonder if Burling also carries this one. Anything you can share is appreciated. : ) Thank you.

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