Roses forum: Bad Experience with Jackson&Perkins - Will Never Buy Again

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Hanna2345
Sep 14, 2018 1:37 PM CST
Sorry long story.

12/2017: Purchased three roses

04/2018: Received three roses

05/2018: Two of them didn't grow

05/20/18 – 5/29/18: Tried to call to get refund or replacement, refund deadline is the end of May, Waiting over 30 minutes each time I called, then got hung up (they must have a lot of refund requests)

05/29/18: Sent in an email and received automatic response saying it would take longer than usual to process

06/30/18: No email response, so I called again. Customer rep said the guarantee period expired. I told her I called so many times and sent in an email. She did see my email. She asked me to do the 'Scratch Test' and tell her the color I see. I told her the color was grey and yellowish. She asked me to do Epson for another 60 days.

06/30/18: Called again after some online learning. I asked if the color was grey, it meant the plant already died, why I needed to do Epson treatment. She said just to give it another chance to see if the rose can grow. I asked for refund. She said the refund couldn't be issued until 60 days of Epson treatment.

06/2018 – 08/2018: Epson treatment…

09/13/18: Contacted them through online chatting. Was told the refund has been issued.

09/14/18: Received an email saying my refund was rejected, "The notes state that the scratch test showed green and the representative advised you to do an Epsom salt treatment on the roses. There was no further communication after that time, which put you two months out of guarantee."

09/14/18: Called again, was told that my refund was denied by another department and she couldn't communicate with them. Asked to speak to a manager, was told the manager was in meeting then got hung up.

They lie about everything!!! The refund and replacement policy is a joke. How could a company do business like this?! Don't waste your money and time with them.
Just to share my experience and hope all roses lovers could make informed buying decision.
Coastal Southern California (Zone 13a)
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jerijen
Sep 14, 2018 1:50 PM CST
This is not the Jackson and Perkins of your mother's time . . . or even of 20 years ago . . . Just as Weeks, regrettably, is not the Weeks of that time.

Given that they have all now shared budwood that's been exposed to Rose Rosette Disease, I wouldn't accept one of those plants as a gift.
Name: Zuzu
Northern California (Zone 9a)
Charter ATP Member Region: California Cat Lover Roses Clematis Irises
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages Forum moderator Million Pollinator Garden Challenge
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zuzu
Sep 14, 2018 2:10 PM CST

Moderator

What a runaround they gave you! That's a terrible experience, Hanna, and I sympathize with you. About 10 years ago I was given a $100 J&P gift certificate. I tried to use it right away, but it was my bad luck that they had just changed ownership. The site informed me that the certificate number was invalid even though I had just received it. When I called, I was told that the old owner had not transferred those files to the new owner and there was no way to check the validity of the certificate. I offered to send the certificate to them by snail mail, but they said the change of ownership had created so much chaos that the certificate probably would get lost in their internal mail. In other words, they told me to go away and stop bothering them.
Name: Paul
Utah (Zone 5b)
Grandchildren are my greatest joy.
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Paul2032
Sep 14, 2018 2:23 PM CST
It is sad that so few people know what has happened to formerly reputable companies. A good friend bought 2 roses from Weeks a couple of years ago and was sorely disappointed. To make things worse they were older varieties that could have been purchased locally. I bought 2 from them several years ago and neither survived. They still send me their colorful catalogs twice a year which I briefly look at the pretty pictures and then discard......
Paul Smith Pleasant Grove, Utah
Name: Zuzu
Northern California (Zone 9a)
Charter ATP Member Region: California Cat Lover Roses Clematis Irises
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages Forum moderator Million Pollinator Garden Challenge
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zuzu
Sep 14, 2018 3:08 PM CST

Moderator

I stopped buying Weeks roses a couple of years ago because all of the Weeks roses I had bought in the previous two years from Rosemania and from local nurseries had dropped dead within a few months after planting. When I dug one of them up, I found that the roots had disintegrated. There was nothing but black ash where the roots had once been.
Name: Karen
NM (Zone 7b)
Region: New Mexico Region: Arizona Cactus and Succulents Plays in the sandbox Greenhouse Sempervivums
Bromeliad Adeniums Morning Glories Avid Green Pages Reviewer Brugmansias Garden Ideas: Level 1
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plantmanager
Sep 14, 2018 3:38 PM CST
[quote="jerijen"]This is not the Jackson and Perkins of your mother's time . . . or even of 20 years ago . . .

This is so true. Years ago J&P was a wonderful company, but I ordered again 3 years ago and had almost exactly the same experiences that Hanna described. I had dead plants and no refund. I got other pretty catalogs in the mail, and found out they were all associated with J&P. No thanks on any of them.
Handcrafted Coastal Inspired Art SeaMosaics!
Coastal Southern California (Zone 13a)
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jerijen
Sep 14, 2018 3:55 PM CST
I guess they don't realize that the gardening public shares these experiences. What a pity.
Name: Connie
Willamette Valley OR (Zone 8a)
Forum moderator Hybridizer Region: Pacific Northwest Lilies Sempervivums Sedums
Pollen collector I was one of the first 300 contributors to the plant database! Plant Database Moderator Charter ATP Member Garden Ideas: Master Level Plant Identifier
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pardalinum
Sep 14, 2018 4:26 PM CST
It is now owned by an investment company, as is many other formerly good garden companies (e.g. Parks). Their only interests are the shareholders.

If you haven't ordered from a "good" company in some time, it is worth looking up "Who owns... fill in the blank..." Chances are it is an investment company.
Name: Shyam
San Francisco, CA (Zone 10b)
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Rose_Guy1127
Sep 14, 2018 4:50 PM CST
When I first ventured into rose gardening. I just googled "roses online," and stumbled on J&P nursery. I even added a few roses to the shopping cart. I don't know why, but I decided to checkout other rose nurseries online. I found David Austin and fell in love with his collections. I ended up ordering DA roses. Later, I read the reviews and boy was I glad that I didn't order my very first batch of roses from J&P.
Zone 9, Sunset Zone 9 (Zone 9b)
Roses
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Mustbnuts
Sep 14, 2018 5:12 PM CST
Bought a hydrangea from them about three or so years ago (against my better judgement). Sent me a dead plant. Got no response from them whatsoever. They are a trash company. No customer service at all.
Coastal Southern California (Zone 13a)
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jerijen
Sep 14, 2018 5:29 PM CST
If you want nurseries run by people who care, look at the smaller companies. They are usually a labor of love, and the truth is, we have lost far too many of them. Soooooo . . . I cherish the ones that are left.
Name: Karen
NM (Zone 7b)
Region: New Mexico Region: Arizona Cactus and Succulents Plays in the sandbox Greenhouse Sempervivums
Bromeliad Adeniums Morning Glories Avid Green Pages Reviewer Brugmansias Garden Ideas: Level 1
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plantmanager
Sep 14, 2018 5:32 PM CST
Yes, I love the small mom and pop places and they deserve our orders.
Handcrafted Coastal Inspired Art SeaMosaics!
Name: Paul
Utah (Zone 5b)
Grandchildren are my greatest joy.
Charter ATP Member Annuals Echinacea Vegetable Grower Hybridizer Tomato Heads
Garden Photography Birds Cut Flowers Foliage Fan Houseplants Plant Lover: Loves 'em all!
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Paul2032
Sep 14, 2018 5:40 PM CST
I don't think Parks and Burpees are what they used to be. I used to buy tuberous begonia tubers from California. The flowers were huge, ruffled, with a wonderful variety of colors. Then Antonelli's went out of business but I found "American" tubers at local nurseries. Not any more. Belgian Tubers and the smaller blooming ones are all that I see. I'm sure there are other specialists that have gone out of business. Top Iris hybridizer Barry Blyth is retiring.........oh well Shrug!
Paul Smith Pleasant Grove, Utah
[Last edited by Paul2032 - Sep 14, 2018 5:41 PM (+)]
Give a thumbs up | Quote | Post #1817617 (13)
Name: Karen
NM (Zone 7b)
Region: New Mexico Region: Arizona Cactus and Succulents Plays in the sandbox Greenhouse Sempervivums
Bromeliad Adeniums Morning Glories Avid Green Pages Reviewer Brugmansias Garden Ideas: Level 1
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plantmanager
Sep 14, 2018 5:48 PM CST
Wayside Gardens is another one that went downhill to the bottom. Sighing!
Handcrafted Coastal Inspired Art SeaMosaics!
Name: Karen
NM (Zone 7b)
Region: New Mexico Region: Arizona Cactus and Succulents Plays in the sandbox Greenhouse Sempervivums
Bromeliad Adeniums Morning Glories Avid Green Pages Reviewer Brugmansias Garden Ideas: Level 1
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plantmanager
Sep 14, 2018 5:50 PM CST
I just saw this:
On April 10, 2007, Harry and David Holdings sold most of the assets of Jackson & Perkins to an investment group headed by Donald and Glenda Hachenberger. Today, Jackson & Perkins is a division of Jackson & Perkins Park Acquisitions, which is a subsidiary of publicly traded Western Capital Resources. Jackson & Perkins Park Acquisitions encompasses three garden brands: Park Seed, Jackson & Perkins and Wayside Gardens.
Handcrafted Coastal Inspired Art SeaMosaics!
Name: Porkpal
Richmond, TX
Charter ATP Member I was one of the first 300 contributors to the plant database! Keeper of Poultry Farmer Roses Raises cows
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier
porkpal
Sep 14, 2018 5:57 PM CST
Group incompetence.
Porkpal
Name: Margy Stinson
Huntington, IN - near Fort Way (Zone 5b)
help moving an established peony
Margy
Sep 15, 2018 7:20 AM CST
I have purchased many times from Jackson and Perkins and had good results. So sorry to hear that many of you are not happy with them.
Thanks.
Name: Arlene
Southold, Long Island, NY (Zone 7a)
I was one of the first 300 contributors to the plant database! Tomato Heads Dahlias Houseplants Garden Ideas: Level 1 Photo Contest Winner: 2014
Celebrating Gardening: 2015 Plant Identifier Million Pollinator Garden Challenge
pirl
Sep 15, 2018 7:33 AM CST
My experience was very similar to Hanna's and the disappointment lingers long after the roses went to the dump. Zero customer service.
Name: Luis
Hurst, TX (Zone 8a)
Dog Lover Region: Texas
luis_pr
Sep 16, 2018 1:45 AM CST
Really bad experience! Add the story to Garden Watchdog! I am in RRD Central so I am not buying any roses for the time being. GW says J&P is affiliated to some Park companies.
[Last edited by luis_pr - Sep 16, 2018 1:53 AM (+)]
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Hanna2345
Sep 18, 2018 11:10 AM CST
Thank you Plantmanager for the information, I will stay away from Park Seed, Jackson & Perkins and Wayside Gardens.

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