Roses forum: Bad Experience with Jackson&Perkins - Will Never Buy Again

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Evansville, Indiana
Willajean
Sep 22, 2018 6:59 AM CST
Almost the same thing with Burgess, except they sent me replacements. Four were replaced, three of which also died, (yes I planted in a different area). Ordered a fuchsia, they sent me a knockout rose, was told they were sold out and that was the replacement, (even though I ordered it over a year ago). Now, about half of everything I've ordered from them has died. Everything I got from someplace else is beautiful. None of these companies are the same. My parents ordered from them every year from the time I can remember.
Name: pam
gainesville fl (Zone 8b)
Bee Lover Birds The WITWIT Badge Butterflies Daylilies Enjoys or suffers hot summers
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gardenglory
Sep 22, 2018 7:27 AM CST
Back in th day....JandP and burpee catalogs were Christmas to me. They came that time of the year and I saved them to always look at after everyone had cleared out. It was always so exciting, got good stuff. Well....that day..has come and gone, I dont order anything live from them but could not live without their sponges for growing my daylily seeds.
Name: Frank Richards
Clinton, Michigan (Zone 5b)

Garden Ideas: Master Level Celebrating Gardening: 2015 Plant Identifier
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frankrichards16
Sep 22, 2018 6:41 PM CST

On April 10, 2007, Harry and David Holdings sold most of the assets of Jackson & Perkins to an investment group headed by Donald and Glenda Hachenberger. Today, Jackson & Perkins is a division of Jackson & Perkins Park Acquisitions, which is a subsidiary of publicly traded Western Capital Resources. Jackson & Perkins Park Acquisitions encompasses three garden brands: Park Seed, Jackson & Perkins and Wayside Gardens.
Name: Kris Legault
Southern Oregon (Zone 8a)
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Kristinelego
Sep 22, 2018 7:33 PM CST
I have been with Harry and David for 18 years and part of that time we owned Jackson and Perkins . That is when I started growing roses. The quality and the guarantees were exemplary.
I feel so bad that they have fallen so far below who they used to be.
It just shows how a good company can be ruined by bad ownership

You can't plant your new favorite rose if you are still watering your least favorite

Hanna2345
Mar 11, 2019 11:39 AM CST
Hello, rose planting time again!
I'm planning to get pink and orange rose this year, still browing different companies. Will update.
SW Ohio River Valley (Zone 6b)
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vaporvac
Mar 11, 2019 12:11 PM CST
Pam, I'm interested in the garden sponges you mentioned if you're still around. I've never heard of such a thing and feel I've probably been missing out. Smiling
Long Island, New York, USA (Zone 7a)
Region: New York Roses
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Ray_Gun
Mar 12, 2019 11:26 AM CST
I had a positive experience with JP last year. I ordered 4 grafted bare root MLs and, knock on wood, they're doing well and will hopefully be even better this year. I had a concern over one of the bare root roses I received and I sent them an email with pics...never got a response. BUT I planted it and have seen no problems. I was pleased with my purchase and have ordered 12 more roses, 3 clematis and 2 Cardinal Candy bushes this year. I decided after ordering 9 roses initially that I wanted more and called their 800 number. I spoke with a very friendly rep who added to my existing order to save on shipping and honored the sale that was ongoing during my first purchase but had ended at the time of my second purchase. Most of the plants are scheduled to arrive this week so we'll see how they look. This time around I got all own root roses so fingers crossed they're in good shape and take off. I'll keep you guys posted. Crossing Fingers!
Name: Zuzu
Northern California (Zone 9a)
Charter ATP Member Region: California Cat Lover Roses Clematis Irises
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages Forum moderator Million Pollinator Garden Challenge
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zuzu
Mar 12, 2019 3:26 PM CST

Moderator

That sounds like great customer service, letting you add purchases to your earlier order on sale. Best of luck!
Name: Merlena
Oklahoma (Zone 6b)
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MGKing
Mar 12, 2019 8:18 PM CST
Jackson and Perkins was the company that got me started growing roses in the first place, that was in the mid eighties, back then they were a very good company. I hadn't ordered from them for quite a few years, then ordered Our Lady of Guadalupe from them in 2014, because that was the only source where I could find it, it's been a good rose. About three years ago I ordered some sale roses that were DOA, didn't attempt to get a refund, just decided I wouldn't do that again. I'm not sure why a company would ship dead roses, maybe enough people are like me and don't say anything!

I do like dealing with the smaller companies, everyone is so helpful. They know repeat business depends on them providing a quality product. A few months ago I called Palatine to add to my order, and the owner answered. We had the nicest visit talking roses. I think we talked about twenty minutes, but I had to go, or it would have been much longer, he's such a nice man. Rachel is always very helpful too. It's great to do business with people who know and love roses themselves!
[Last edited by MGKing - Mar 12, 2019 8:41 PM (+)]
Give a thumbs up | Quote | Post #1926604 (9)
Long Island, New York, USA (Zone 7a)
Region: New York Roses
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Ray_Gun
Mar 13, 2019 8:00 AM CST
I have heard great things about Palatine and was actually going to order some from them this year if JP couldn't add to my order. I definitely want to try them out.
Name: Zuzu
Northern California (Zone 9a)
Charter ATP Member Region: California Cat Lover Roses Clematis Irises
Garden Ideas: Level 2 Celebrating Gardening: 2015 Plant Identifier Garden Sages Forum moderator Million Pollinator Garden Challenge
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zuzu
Mar 13, 2019 12:19 PM CST

Moderator

You'll be amazed, I think. I've ordered roses by mail from at least 30 or 40 nurseries, most of which are gone now, but Palatine is still the best one in my experience.
Long Island, New York, USA (Zone 7a)
Region: New York Roses
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Ray_Gun
Mar 13, 2019 1:27 PM CST
@zuzu: good to know! Your endorsement carries a lot of weight they should give you a discount Hilarious!
Name: Melissa
Cartersville, Georgia (Zone 7b)
Region: Georgia Butterflies Heirlooms Herbs Peonies Dog Lover
Daylilies Roses Vegetable Grower Photo Contest Winner 2018
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Rosebaby
Mar 13, 2019 1:33 PM CST
zuzu said:You'll be amazed, I think. I've ordered roses by mail from at least 30 or 40 nurseries, most of which are gone now, but Palatine is still the best one in my experience.


I was blown away by the size of the Palatine roses. They are just so big and healthy. Their customer service is also amazing! My bank blocked the charge because it was an international charge and my card had just been compromised a few weeks before. So I was given a call by Palatine to arrange payment. Then, a week later I decided I needed to add to my order. I called them up, and they were more than happy to add to my existing order so I could save on shipping.

Long Island, New York, USA (Zone 7a)
Region: New York Roses
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Ray_Gun
Mar 14, 2019 7:58 AM CST
Another ringing endorsement, good to know! I will definitely be trying them out next year. Maybe because JP and Heirloom the only nurseries I've ordered from I don't know what I'm missing and if what I'm getting is actually all that good.

At any rate, my roses came yesterday! Hurray!

From what I can see, they all look really good! All have at least 3 healthy green canes with lots of swelled bud eyes. They look bigger and better than the own root roses I ordered from Heirloom last year. Some are as big as the budded MLs I got last year! Desmond Tutu is delayed for another week but I'm hopeful they'll be in good condition, too. I still have a lot of work to do to clear out their new home so for now they're back in their boxes wrapped up with some moist paper and in the garage. Big Grin
SW Ohio River Valley (Zone 6b)
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vaporvac
Mar 14, 2019 10:30 AM CST
Well, I've yet to order from Palatine, but I think will this Fall.They have so many that aren't available elsewhere which is why I really depend on mail-order. I buy from Burlington for that reason, but I don't mind babying bands for a while. Her prices are so reasonable.

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