Wow. That is so awful. Poor Annie must be heartbroken that her business has ended like this.
If anyone has a gift certificate or uncompleted order, I would seriously recommend contacting the Alameda DA's office at
https://www.alcoda.org/about-t....
You can dispute the charges with your credit card company but that won't result in any charges against the current owner. By contacting the DA, they can determine if there is criminal behavior to prosecute by the failure to provide refunds.
