I have purchased iris from just about from everyone who sells them, and have to say, there is , maybe, only one vendor who will never get any repeat business from me.(and they are "out of business" now.....and only one vendor that has ALWAYS sent the "correct" iris, replaced any losses...no questions asked (only ever had two "losses" from them, and those were *probably* weather-related), they e-mail before shipping and include tracking info, their selection is very good, the communication is excellent.....they are "always" ready to answer any questions, and are willing to "steer" you to any iris that they, themselves don't grow, and are never fazed by last minute order*alterations*.......and that is Superstition Iris Gardens !! Almost all the places that fall into the "between" those two, are "decent" to work with.....you will get the wrong iris, occasionally, and sometimes they may get a little "cranky" over last minute order changes. And, you may have to e-mail some of them a few times before you get a reply, but, they are "decent" to work with.
I know most of us have our "favorite" vendor....and, sometimes, when I hear someone here "gush" over the fine service that they get from XYZ nursery....I think to myself, "Well they were much luckier than I was!!."....and when I hear somebody praise a nurseries "fine communication", when I have spent days trying to get a response from them, I often say, "Huh !!" Bottom line, I tend to buy from the "introducing" nursery, if possible, and , of course, the iris I'm "wanting" has to be in their inventory. After several years of ordering from a place...you get to know their "style"....and they get to know you ! Some of the 'smaller" vendors will start to include "bonus" iris that they think you will really want to grow, instead of what they have 'too many" of.....you'll start getting e-mails, at the end of the season, asking how "your" iris are doing, or how that last, *new* intro from them is doing in your garden. In other words.....you start being a friend instead of just a customer...and that's important ....and not just where iris are concerned !