Juli, this is the washer I got in March of 2013. I have ZERO complaints. I love it! It had fantastic reviews when I chose it. A few people - short people - had mentioned not being able to reach things like socks at the bottom & I was sort of concerned about that as I'm vertically challenged too @ 5'2". But I thought I could just use one of those little rubbermaid single step thingys. I have never had to. I can reach everything in there fine. Maybe it depends on your length from the waist up & also the length of your arms.
I know that with you, it could be a particular challenge with your shoulders. It might be a very good idea to have the contractor build a sturdy platform say only 6" high IN FRONT OF (but not under) the washer.
http://www.lg.com/us/washers/l...
Now, you're going to see some awful reviews there right at the beginning.
Personally, I've never had the problems these people speak of. It gets our things very clean. I almost never use anything but the speedwash setting for clothes, towels & sheets-- 35 min. max. I wash everything in cold water unless it's some really unusual occasion. Things take less dryer time b/c it spins the water out so well. I do leave the lid & soap dispenser open when not in use just so air circulation happens. I can put big, heavy loads in it. I love that I can wash our king comforter in it on bulky/bedding setting with no problems at all. It is super quiet -- in fact I can leave the laundry room door open when it's washing & you still can't hear it. It plays the cutest little tune when it's done instead of an annoying BUZZ. I love the direct drive motor -- they seem to be more dependable PLUS easier to repair. It also has a 10 yr. warranty on the motor. It does "agitate" but there isn't the agitator sticking up in the middle. One thing the book said & I have done is to put the clothes in there sort of in a circle as if there actually IS an agitator sticking up in the center. It has different wash settings & soak & extra rinse & things like that but it doesn't have steam or any of that weird stuff. I see no need to steam anything.
Without reading all the reviews but reading the 1st couple of pages; I would say my favorites that I totally agree with are by Linda58 on pg. 1 and GSMCUSN on pg. 2.
Dryer
I got this at the same time as the washer. I don't care one bit if my washer & dryer match. I saved several hundred $$ by getting this dryer instead of a matching one. Zero complaints about the dryer. The ONLY thing I will say is the lint filter leaves something to be desired. Maybe I'm old fashioned but I like the old metal screen lint filters.
With this one it seems more lint "escapes" down the hole.
http://www.searsoutlet.com/d/p...
It does the job! And the capacity is large enough that I can dry the king comforter as well as land a 747 in it!