aquaregian!
(hah--it does now)
Crazy
I don't think there is really a "truefalse"... yet (as far as I know it is still either/or, even in the representational sense) but, language is changing and we are headlong into the oxymoron-era
Next time, politely request tier 2 support (and then tier 3) as soon as something like that comes out of the customer disservice mouth