@Grimya
If brown or badly damaged cut back as low as possible. BOP will drop its lower leaves as it grows new ones at the top. This is normal.
That is a pretty poor shape plant. Were it me, I think I would ask for a replacement. This one is gonna take a while to grow out all the bad parts. If it were me, I think I would allow this to catch its breath before starting to whack away on it.
I have a giant White BOP that I picked up locally on sale. I kept it in full sun ( ~ 10 AM to sundown) last summer and watered the hell out of it - sometimes 2 times per day.
I left it in a pot and sank the pot since I must over-winter indoors. Kept it in the Living Room where it did ok.
Just moved it to the screen porch a few days ago.
aboard. Good luck.
OBTW - what Zone are you in
@ShadyGreenThumb - Is yours in the ground and hardy there?
