I thought my sore shoulder was getting better, but had a relapse, now it's painful again. Yesterday I found out our bottled water was left down by the street because the plumber's truck was blocking the driveway. So...shall I try to get the 5-gallon bottles up a long steep gravel driveway by myself or just call the company to tell them that my husband is completely disabled and I have a bad back and an injured shoulder and they should come back to at least get the bottles up to our deck?