It looks as though the soil is fairly dry and the plant has damage from shipping, It could be that the planr came by air in an unheated cargo hold (by air) or dried out and subjected to a lot of heat. Either way, if the roots are firm and fleshy the plant should recover because the stem seems to be intact and firm.
I would notify the seller asap and decide, depending on the terms of sale whether you want to try to revive your plant, have a second plant shipped, or be refunded. Sending a pic with your note to the seller (on EBay or Amazon?) backs your request.
Best of luck to you.
