Hi Joanna, thank you so much for your help. No I don't really know what format, mostly because I'm a computer dummy that likes to take pictures. I was just talking with someone about my issue who mentioned band width. My internet service is with a satellite dish and we have restrictions. So now I'm thinking my issue might be because the grandsons were here over Christmas on their iphones doing whatever it is they do and may have pushed our usage limits. Going to check with our provider to see if that's the issue.
What do you think about that possibility? Thanks again.
