Hi Gemma,
When you bought the planner, it gave you a link to click on to download the file. Did you click and download the file?
It will download as a PDF file and you can use any number of free programs to open it. Most people use Adobe Acrobat Reader but I believe it even opens in Chrome browser.
If you need more help please do email me at
[email protected] and I'll be glad to help!
