Yes DaisyI, I think you are correct. One of the employees just went around and snipped the tops off.
As for me, I just moved from Manhattan to Michigan. Trees are not my expertise. I excel at navigating the Subway and getting half-price tickets for Broadway shows, but trees are new to me.
When the trees went in, I didn't give them a second thought. They looked good. Then it started to snow, the holidays came, and time passed.
It was not until yesterday when I went back to the wholesaler to buy one more tree for a different spot that I showed the clerk a picture to match the trees we have. The clerk told me they were planted too close together, and the tops were cut off. I looked into it further, and I agreed.
What I feel very bad about is the leader damage to the trees themselves. Their growth will be stunted as BigBill mentioned. So now they won't grow as normal.
Thanks for your insights.