I never really have a problem with what the foliage, or a lack of foliage, looks like. But the roots! I hate when they are trimmed excessively. That truly sets the plant back. I got two last year that way. Both survived, but they could have done so much more, No blooms, so I'm not even sure yet they are the right plants. One is still so small, I'm not even sure it will bloom this year, despite the hybridizers comment "grows like a weed". My only recourse is to vote with my pocketbook and never buy from those two again. So I won't. But, had there been honest feedback, I would have known not to spend my money there in the first place. I say tell it like it is.
