Hi. I have the same issue! My plant was once thriving this past Summer and slowly I noticed the leaves started falling one by one. I read on how to recover and was told to start watering once every 2 wks. Did that and also sprayed some Neem Oil on it in case it was infected. I watered immediately after wondering if I should've waited to water. It's growing, I can see, but the leaves are turning yellow and I could see the dark areas at the base of the stem. Also, it feels soft, so wondering what is going on. It is located near a window gets moderate daylight, but wondering if the air vent above is causing this and should I move it away from the window since Winter is coming. I had one of these before! An older lady gave to me bc she was moving out of the country and couldn't take it. It was healthy and happy until I repotted it and that was the end of her! I had that plant for at least 4 years before it died. So I know this plant requires little or no attention and grows easily. Any advice?!