Oh, that is indeed disappointing...looks like just grew up from a seed....looks as if it needs a couple more months before being shipped out to a customer.
I ordered once from QVC, I forgot already which nursery they got it from-the plant (gaillardia) arrived well, it looked so small and frail, but after 2 months it grew rapidly. It could be your plant is expected to grow like that too..
Initial re-pot:
Growth after 2 months:
Does High Gardens have a guaranteed satisfaction for the plants they sell? If they do, I would call them and claim that guarantee.