I've never tried their plugs, so I can't comment on them. The only ones I've grown so far are the bare root, but I plan on ordering plugs. You need to order now to get them next spring. They're held in the Netherlands, and then sent to Illinois, where they are kept frozen and shipped to various growers. It's definitely different than working with say, Walters Gardens.
How disappointed that nursery must have been, Cindi!