Cindi - Yea, that's my biggest complaint about RU - can't order on their website, takes forever to get in touch with them via phone or email, and have to mail them payment (I *hate* shipping money that way). Their shipping costs *are* ridiculous, but their roses cannot be beat, seriously. Since this is your first time w/them, you're gonna be SO surprised when you see the difference between Chamblee's little bitties & RU's gorgeousness.