Back when Bill Maryott was still selling his own daylilies, I ordered Paul Aucoin- transplanted it in October and thanks to a beyond mild fall, it bloomed in November looking nothing like PA. Not even close to my eye. I emailed him with a pic of it and was assured that it was indeed PA.
Next spring, it bloomed, and looked exactly like it was supposed to- I sent another email and a new photo. Bill was complimentary, saying mine looked better than the flowers he'd seen on it. Super nice man and I was amazed that he not just took the time to respond, but also to converse about daylilies.
It sounds like Bill chose the right company to continue his expectation of great service and making it right for the customer.