If our business was just trying to scam people we wouldn't be concerned with threads like this. The only reason a company would be concerned with addressing unhappiness amongst its customer base would be if said business cares enough about its customers to stay in business, which we do. The challenges this year presented go beyond the natural disaster we experienced, and have been kept private for legal reasons, but please know that we have chosen to stay in business against all odds so that we may have the opportunity to make things right, instead of going out of business and leaving our customers without a resolution. Again, I extend the invitation to anybody on this thread to reach out personally to us so they can get a better understanding of what happened this year. We are a very small team of people behind the scenes, which I don't think people realize. Feel free to email
[email protected] with your concerns, send us a message on Facebook, or you can even reach me on my private email at
[email protected]. I would like to personally extend an invitation to the moderators of this thread to reach out and have a conversation. Only time will show that our intentions and determination to make things right are sincere. I fear there's nothing else we can do at this time except for that. Thank you everyone for your feedback, and I hope to get the chance to personally chat with some of you.
