Maybe I can learn something Lucy.
What are the signs that you see to tell you that the moss is going bad?
In the past when I see that a Phalaenopsis of mine was suffering from wilting roots, the leaves go soft, they get floppy. I take litmus paper and put it in the water coming out of the drainage hole on an ailing Phalaenopsis. It typically reads a ph value of between 4.8 and 5.8. That is much too acidic.
When I take apart the plant, the roots are often seriously compromised. Many have lost their growing tips and are dying back from that tip back towards the core of the Phalae.
I have not used straight moss with any Phalaenopsis for many, many years. In fact, nothing in my collection grows in plain moss.
But if it works for you, then it works for you.