I have always had excellent product and service from Bluestone. As soon as my plants arrive I take them out of the coir pot and pot them up in gallon pots until I am ready to plant them out. I ALWAYS get rid of the coir pot!
The plants they sell in the fall are not the same plants offered in the spring. They are "new crop". Hence the spring clearance sale.
I live close enough (well 4 hours! LOL) that I usually go to the nursery once a year. I get to pick and choose the plants then.
They have always replanced any plants that failed, no questions asked!