I love it.
I got a heap of 'challenging' bulbs last year and I think the lesson was not to be tempted by end of season clearances from that particular place. But then I went and ordered end of season hellebores from them too, and they were half dead. That was the point at which I finally complained! I had to learn it's ok to make a complaint about stock that isn't as advertised, and in this case not even fit for sale! But I'm a slow learner.
Now I realise some big nurseries must calculate for an inevitable percentage of stock failure and unhappy customers.... They expect to give refunds.
But the small guys I (mostly) trust to care about quality more than volume. We might all be bulb suppliers one day. Good ones based on experience as buyers.