My experience is that a negative experience with a supplier of any kind - insurance, plants, vehicles, furniture, physicians - is more likely to result in anonymous feedback than multiple positive experiences from the same vendor. It's human nature to focus on the negative, I think. So I'd ask which experience would you be more likely to dwell on to the point of leaving feedback? I use caution with this kind of feedback because of that. Proportion counts. If there is a LOT of negative feedback, it is useful. If there is only one or two negatives, then it's less useful to me. I'm somewhat cautious about relying too heavily on feedback unless there's a lot of it. Also, when feedback is public about identifying who is giving the feedback, then I think some people would rather not be so public and don't give feedback at all. In the plant world, my experiences have all been pretty good or at least met my expectations (in some cases they were low, so the bar wasn't high), but I'd probably not be too inclined to be quick to leave negative feedback. I can always invent a lot extenuating scenarios so I wouldn't like to be hasty. I have left negative feedback on occasion (not plant related), but I wouldn't have cared if my name was in red capital letters in association with it either.
