@drdawg was saying consumers should not let companies get away with selling inferior products, so I'm letting all of you know what happened with Burpee.com when I did just that. Sorry the post is so long, but I'm hoping someone will be able to explain to me why I can't get a replacement order.
Me:
I bought 6 lulu artichokes last year and planted them in zip 75778. They died back to the ground last fall, which my son's in north CA didn't do. They have not sprouted yet this year? Do you think its too early here, or they perhaps died? Do you replace them this late?
Burpee:
Thank you for your email.
We apologize that our seed or plant did not perform as well as you expected. Your experience of this product?s performance has been recorded for review.
Burpee guarantees all of its products for one year from the date of purchase.
We can either refund your money OR provide a replacement.
Please let us know which you would prefer at your convenience.
Sincerely,
Regards,
Customer Service
www.burpee.com
Me:
Replacement please.
Burpee:
Thank you for your prompt response.
I would recommend waiting till April/May to see if there are any signs of life as the plants may still be in a dormant state. I will be happy to place a note on your order of our conversation and my recommendation. Should the Lu Lu Artichokes show no signs of life after May, please contact our Customer Service Department at 1-800-1447.
Me:
If its ok with you, i would prefer to receive the replacements as soon as you would regularly ship them. Last year i received them 4-17-14, but its much warmer this year. I have everything else planted already. If last years re-grow, i will pay you for the extra. I would like to have 12 anyway.
Burpee:
Thank you for your prompt response.
I have been advised that, at this time, we cannot replace Item 22334 Lu Lu Artichoke. We can issue a refund back onto the credit card used to make the purchase. If that card is not longer valid, we would issue a refund check. Please advise if the credit card is still active to receive the refund.
Me:
The credit card is still valid. Is it possible to get a replacement of whatever mixture of different artichokes you still have? I really want some artichokes.
Burpee:
Ms. hansen:
We are not able to replace different varieties of any plants, seeds, or flowers. We can only replace with identical replacements.
You could order the LuLu Artichoke either on our web site or by calling our Customer Service Department at 1-800-888-1447.
The refund has been issued back onto the credit card in the amount of $33.90.
So, my question is.......If they have lulu Artichokes available, and they are exactly the same price, why won't they replace them? It's all left me with a very bad feeling about burpee, as they offered replacement or refund, then won't replace them. I don't sell products, so maybe I just don't "get" why they can't send me whatever artichokes they have.
