I actually have sympathy for the customer service personnel that 'don't have a clue'. They're thrust into a position with training that is probably geared towards the business practices/ financial desires of the company and might not have any real training or experience with the gardening aspect.
Back to the thread topic; here's another mislabeled Iris that we received that was supposedly Pass the Wine and I thought we had a 'miracle' since it sent a bloom spike starting in mid December last year and opened on January 15 (Pass the Wine is not a rebloomer). Then, thanks to looking at photos on this site; I realized that our cultivar is not 'Pass the Wine', but must in fact be a rebloomer as a result of the weird blooming time.
BTW, does anyone have an Iris bloom that resembles this beauty? I don't think I've seen any that quite look like this in my limited experience. All the best to everyone!